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About the Role

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally.

Responsibilities

Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
Collaborate with team members to create a welcoming and inclusive environment for all customers
Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
Manage the scheduling and execution of vendor events and promotions
Build and maintain strong vendor relationships to maximize business results
Keep department customer-ready through organization and cleanliness
Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare
Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
Strong multitasking, organization, and follow-through skills
Drive to achieve sales goals, with interest in using networking and technology
The ability to work a flexible schedule based on business needs, including evenings and weekends
High level of ownership, accountability, and initiative
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Skills

Makeup applications
Skincare analyses
Product recommendation
Sales
Digital selling
Text and social media
Vendor event management
Customer relationship management
Multitasking
Organization
Follow-through
Networking
Technology utilization

Work Type

Full-time

Salary/Compensations

$22.05 - $22.95 Hourly
Commission varies based on merchandise sold (3% to 14.5% for apparel, shoes, accessories; 3% for Beauty and Men’s Fragrance)

Benefits

Medical/Vision
Dental
Retirement
Paid Time Away
Life Insurance
Disability
Merchandise Discount
EAP Resources
Performance-based incentives/bonuses
401k
Holidays

About the Company

Nordstrom is a beauty department that strives to make customers feel their best.
Nordstrom is proud to offer a variety of benefits to support employees and their families.

Equal Opportunity

Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.