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About the Role

The Hotel Night Auditor is responsible for conducting nightly audits, balancing departmental ledger accounts, and preparing hotel operating reports while working the night shift at the front desk.

Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person
• Provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Perform hotel security duties
• Post all daily room and outstanding charges
• Take over from the evening cashier, checking and accepting float and takings
• Accept revenue and floats from restaurant cashiers, ensuring they are securely locked away
• Accept and lock away keys from various departments
• Prepare Credit Card/Charge Card summaries and post to DAB's account
• Maintain a high standard of personal hygiene and appearance

Requirements

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Must be legally entitled to work in Canada

Skills

• Excellent customer relations
• Time-management skills
• Adaptable to change
• Able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

Location

• Canada

Work Type

• Part Time
• Night Shift

Education Level

• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred

Benefits

• Competitive employee compensation package
• Diverse employee schedules
• Internal corporate career advancement
• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

About the Company

• Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
• Well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
• Canada’s fastest-growing hospitality group.
• Believes the foundation of continued success is its people and their ability to take great care of guests.
• Committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.
• Constantly seeking motivated and enthusiastic individuals to join in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.

Equal Opportunity

• As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields.
• Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
• Accommodations are available at any stage of the recruitment process upon request.