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About the Role

The Business Solution Specialist supports business lines and functional support teams in improving day-to-day operational effectiveness through process optimization, workflow improvements, and automation solutions. This role identifies opportunities to simplify processes, reduce manual effort, enhance employee productivity, and leverage automation and AI tools to drive continuous improvement.

Responsibilities

• Facilitate discussions and working sessions with business units and functional support teams to understand operational challenges and identify process improvement opportunities.
• Analyze existing workflows and procedures to eliminate inefficiencies, reduce manual tasks, and improve productivity.
• Assist business teams in identifying suitable use cases for automation and AI adoption.
• Support business units and functional support teams in designing, building, testing, and deploying workflow automations using approved technologies and platforms including AI-enabled solutions.
• Deliver training and support activities to encourage adoption of new processes and technologies.
• Develop dashboards, reports, and performance indicators to monitor process and automation effectiveness.
• Research emerging technologies and identify opportunities to support continuous improvement initiatives.
• Collaborate with IT and other stakeholders to ensure solutions align with security, compliance, and operational standards.
• Create and maintain current-state and future-state process documentation, including process maps, workflows and supporting controls.
• Support control testing and audit adherence cross-functionally.

Requirements

• A bachelor’s degree in Business Administration, Operations Management, Information Technology, Computer Science, Engineering, Data Analytics, or related discipline.
• Demonstrated knowledge of process improvement methodologies, workflow analysis, or automation technologies.
• 3–5 Years in Process improvement, business analysis, automation, operational excellence, workflow optimization, continuous improvement, or related functions.
• Strong process analysis and problem-solving skills.
• Ability to identify inefficiencies and recommend practical improvement opportunities.
• Experience documenting business processes, workflows, and requirements using BPMN and/or UML standards.
• Experience with automation platforms such as Microsoft Power Automate and related tools.
• Understanding of AI technologies, AI agents, and workflow automation concepts.
• Strong communication and stakeholder relationship management skills.
• Ability to work collaboratively with business and functional support teams.
• Strong organizational and project coordination skills.
• Ability to balance multiple priorities and initiatives simultaneously.
• Strong written documentation and presentation skills.
• Self-motivated with a continuous improvement mindset.
• Ability to learn and adapt to emerging technologies and changing business needs.
• Strong attention to detail and commitment to delivering high-quality solutions.
• Flexibility to adapt to a rapidly changing industry.

Skills

• Microsoft Power Platform Certifications
• Microsoft Copilot Studio Certification
• Lean Six Sigma Green Belt (or equivalent)
• Agile, Scrum, CAPM, or OCEB 2 certification
• Experience within the Property & Casualty insurance industry.
• Experience using Microsoft Copilot Studio, Power Apps, Alteryx (or another workflow automation tool), SQL, PostgreSQL, or other database technologies, Snowflake Products, and/or Power BI tools.
• Experience building AI agents, chatbots, or business productivity solutions.
• Knowledge of Lean, Six Sigma, BPMN, UML or Operational Excellence methodologies.
• Experience supporting digital transformation, automation, or enterprise AI adoption initiatives.
• Familiarity with change management and employee adoption practices.

Location

• Toronto

Work Type

• Hybrid

Experience Level

• 3-5 Years

Education Level

• Bachelor's degree

Salary/Compensations

• $80,000 - $100,000

About the Company

• Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto.
• We partner with select brokers to deliver tailored business insurance solutions across Canada.
• As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making.
• We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
• At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact.
• We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business.
• TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.
• Our CARE values guide everything we do: Collaborative, Achieving Excellence, Responsive, Ethical & Respectful.

Equal Opportunity

• At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion.
• We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective.
• By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.
• Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.