Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. This team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service. This role may require access to a Protected B cloud environment and eligibility to obtain and maintain a Government of Canada Reliability Status.

Responsibilities

Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.
Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts.
Respond to prospect and customer questions related to security.
Conduct security calls with customers.
Respond to security questionnaires.
Present and evangelize on AI and cloud adoption & assurance.
Contribute to the overall messaging and positioning of the Security Office.
Coordinate and manage end-end customer cloud security experience.
Active participation in Security Industry forums, communities, and standards organizations.
Participation in discussions & presentations with Partners and Customers.
Investigate and understand cloud and AI threats.
Escalation point for Security Incidents & investigations.
Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated.
Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).
Lead cross-functional teams to accomplish your goals.
Contribute to contract negotiations related to security terms.

Requirements

Minimum 12 years experience in IT & 5 years in Cloud Security.
Candidate must be eligible to obtain and hold a reliability status in Canada.
Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
Expertise in Financial Services security and regulations desired.
Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills).
Experience with Cloud Operations (either as a customer or provider) is required.
Expertise in enterprise cyber defense techniques.
A general understanding of ITIL and ITSM.
Understanding of the sales life cycle.
Expertise in Threat analysis and enterprise cyber defense techniques.
Deep understanding of Security Operations.
Ability to articulate complex issues to executives and customers.
Strong interpersonal skills.
Self-motivated and driven; ability to perform and excel with little supervision.
Able to serve as an authoritative source on security.
Excellent collaborator and teammate.
Fluent in English. French speaking a plus.

Skills

Cloud Security
Artificial Intelligence
Agentic AI
GenAI
Financial Services security
Communication
Presentation
Interpersonal skills
Customer-facing skills
Cloud Operations
Enterprise cyber defense techniques
ITIL
ITSM
Sales life cycle
Threat analysis
Security Operations
Security Incidents
Investigations
Postmortems
Remediation
Structural/design changes
Cloud environment security
Subscription service security

Location

AMS - North America and Canada

Work Type

Flexible
Remote

Experience Level

5 years in Cloud Security
12 years experience in IT

Education Level

CISSP
CISM
CSSP
CEH or equivalent

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team. Come join the Office of the CISO and help set the bar for cloud security!

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.