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About the Role

The Intake Coordinator promotes the Health Home program, builds relationships to encourage new enrollments, and engages with healthcare and social services providers. This role requires in-depth knowledge of Harlem United's services and involves conducting presentations on Health Home services.

Responsibilities

• Develop strategies and best practices for promoting the Health Home Program in the Community.
• Develop a comprehensive understanding of healthcare services available in New York City to effectively engage potential partners.
• Complete a minimum of 35-40 Health Home intakes each month.
• Keep up with the competitive landscape and key developments within the healthcare industry to develop outreach strategies.
• Distribute marketing materials and identify, coordinate, and participate in community events to raise awareness about the Health Home program.
• Oversee a team of 2-4 peers who will assist in achieving the monthly intake target.
• In collaboration with the Data Manager, complete the peer's care plan.
• Ensure timely completion of peers' timesheets.
• Train peers on the intake process and effective promotion of the Health Home program within the community.
• Check EPACES and MAPP portals to verify clients’ Medicaid eligibility.
• Screen incoming referrals to confirm eligibility and appropriateness.
• Complete intakes.
• Ensure all intake packages contain all required forms for enrollment.
• Respond to emails and phone calls in a timely manner.
• Report any missing documentation findings to the Data Manager.
• Follow up on referrals made to the Health Home for enrollment.
• Follow up on internal referrals made by the clinic/internal programs.
• Participate in Bi-weekly supervision.
• Complete additional tasks assigned by the supervisory team to ensure the smooth operation of the Health Home program.
• Collaborate with other team members to identify areas for improvement in program processes and participant care.
• Participate in training and development opportunities to enhance professional skills relevant to the role.

Requirements

• Associate's Degree required.
• 2+ years of sales or marketing experience (in non-profit preferred).
• Ability to manage multiple tasks and meet deadlines independently.
• Comfortable outreach to clients across various facilities serving high-need populations, such as homeless shelters, women’s shelters, soup kitchens, drug rehabilitation facilities, multiservice centers, churches, and mobile resource centers.
• Proficient in Microsoft Word, Excel, and Outlook for documentation and reporting.
• Ability to collaborate positively and supportively with team members, demonstrating a strong team player attitude.
• Excellent time management, communication, and organizational skills.

Skills

• Bilingual in English and Spanish is preferred.

Work Type

• Monday through Friday 9am-5pm

Education Level

• Associate's Degree