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About the Role

Join our incredible Distribution team as a Customer Service Representative. This role is crucial for processing customer orders and ensuring seamless transactions.

Responsibilities

• Receive and process transactions such as purchase orders, order returns, adjustments, and order cancellations.
• Process orders received by phone, mail, fax, and e-mail.
• Respond to customer orders with acknowledgement in the medium the order was received.
• Collaborate closely with the credit department, warehouse, and other departmental staff.
• Respond to customer, publisher, and stakeholder inquiries in a timely manner.
• Communicate clearly and effectively via emails and phone calls with any and all parties.
• Follow up on purchase orders, lost shipments, and claims as necessary.
• Complete all necessary paperwork for orders, returns, and credits, and open new accounts as needed.

Requirements

• High school graduate, or equivalent education/experience.
• Previous experience in a customer-service environment.

Skills

• Excellent customer service skills with demonstrated experience working independently and collaboratively across teams.
• Professional communication skills.
• Ability to deal with a wide range of customers.
• Ability to maintain a high level of accuracy and attention to detail.
• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset.
• Values accountability, innovation, respect, and customer focus.

Location

• North York, Dufferin & Steeles, On-site

Work Type

• On-site

Education Level

• High school graduate, or equivalent education/experience

Salary/Compensations

• $39,000 - $42,000 /Annum

About the Company

• The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.
• As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Equal Opportunity

• The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (416) 645-1410.