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About the Role

The IT Manager is responsible for maintaining the hardware and software of Faena New York's computing environment, providing day-to-day support operations, and ensuring the functionality and efficiency of IT systems. This role acts as the direct link between hotel employees and guests for all IT-related issues, collaborating with third-party software companies to adopt new technologies and efficiently use existing ones.

Responsibilities

Maintains and complies with all departmental policies, service procedures, and standards.
Maintains competent knowledge of correct maintenance and use of equipment.
Provides support for hotel guests, staff, and all areas of the hotel in all technological matters.
Installs, tests, and configures new workstations, peripheral equipment, and software.
Assists with PC setup, IT system, and access for onboarding new users.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
Collaborates with Housekeeping and Engineering departments and monitors completion of work orders.
Attends and participates in pre-shift meetings, briefings, and trainings as assigned.
Maintains confidentiality and security of specified hotel information, correspondence, reports, and files.
Ensures that hardware and software are kept at current levels of releases where applicable.
Provides telecommunication and internet support for administrative users and guests.
Coordinates with vendors to ensure the timely implementation of projects, hardware, software, and maintenance of systems.
Plans and sets targets for problem resolutions.
Maintains current inventory records of all hardware products, software licenses, and maintenance agreements.
Maintains the security of designated areas and confidentiality of all relevant information and documents.
Manages appropriate retirement of computing assets.
Establishes and maintains disaster recovery policies and procedures for hotel systems.
Ensures confidentiality in all matters related to his/her activity.
Ensures that all policies and procedures in the operation are followed in accordance with the set procedures.
Stays up-to-date and evaluates existing and new hardware and software configurations and makes suggestions for changes.
Searches for areas for improvement in existing systems and procedures with new software and hardware.

Requirements

Minimum 3 years in same or similar position
Experience in information technology space and solving various software and hardware problems
Hospitality experience necessary

Skills

Excellent verbal and written communication skills
Proficient in latest technology for IT systems and management
Proficient in Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Excellent interpersonal skills
Ability to work in a diplomatic and co-operative manner
Ability to multitask and function in a high-paced environment

Location

New York

Work Type

Full-Time
Permanent

Experience Level

Minimum 3 years

Education Level

Bachelor's degree in Computer Science or relevant field

Salary/Compensations

up to USD 125000 - yearly

About the Company

The FAENA Movement is one of culture, art and community.
FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.
We act as a catalyst in making dreams a reality with the collaboration of ideas.
Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group.
This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting.
This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.