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About the Role

The Office Manager is responsible for accurate creation, tracking, and submission of fire life safety inspections, repairs, and retest reports, ensuring all documentation is complete, compliant, and delivered timely. This role collaborates with internal teams to manage the inspection lifecycle and prepares service and repair estimates.

Responsibilities

• Create and manage inspection reports, track repairs, and create retest reports.
• Track inspections through completion and ensure all required technician documentation is received.
• Follow up with technicians via phone, text, and email to resolve missing or incorrect information.
• Send completed reports to customers and upload to required compliance/AHJ portals.
• Prepare repair and service estimates, including pricing parts and ensuring labor and materials are correct.
• Follow up with customers regarding estimates, track estimate approvals, and support timely scheduling of repairs and retests.
• Communicate professionally with customers regarding report status and next steps.
• Maintain organized tracking in Google Sheets/Excel.
• Perform internal audits of reports and status updates for management.
• Perform other duties and responsibilities as requested or required.

Requirements

• Strong organizational skills and attention to detail.
• Experience using Google Sheets and/or Excel, Adobe, Microsoft Word.
• Ability to manage deadlines and high volume of tasks in an organized way.
• Comfortable following up persistently with technicians and internal teams.
• Ability to apply judgment when preparing estimates.
• Flexibility to adapt to changing priorities in a dynamic work environment.
• Ability to work Overtime or Weekends as needed or requested.

Skills

• Google Sheets
• Excel
• Adobe
• Microsoft Word
• Organizational skills
• Attention to detail
• Time management
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2+ years of experience in compliance, service coordination, or a related operations role in a service industry preferred.
• Familiarity with Fire Life Safety industry and NFPA standards preferred.

Salary/Compensations

• Competitive hourly rate

Benefits

• Medical
• Dental
• Vision
• 401k
• Life insurance
• Paid time off and holidays
• Supportive team environment
• Laptop
• Tuition reimbursement
• Career advancement opportunities

About the Company

• Commercial Fire Protection is pleased to offer a competitive compensation package.

Equal Opportunity

• All qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.