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About the Role

As a Staff Engineer – Midrange, you are our subject matter expert, leading technical efforts on OpenShift. You believe in effective communication and innovation and are excited to collaborate with others towards succeeding business objectives. Our Staff Engineers have a passion for people as they provide leadership and guidance to team members. You welcome a challenge and strive to continuously optimize system and program functionality with integrity, caring and excellence in mind.

Responsibilities

Plan, implement, configure, and support OpenShift systems and applications, ensuring high availability, performance, and alignment with enterprise standards
Respond to, troubleshoot, and resolve the most complex OpenShift issues and escalations to minimize downtime and restoring services efficiently
Perform root cause analysis and document resolution strategies, promoting continuous improvement and long-term stability
Collaborate with IT teams, management, and business units on cross-functional projects, supporting infrastructure, security, and large-scale outage recovery across OpenShift environments
Develop automation tools for provisioning, management, and security, increasing operational efficiency and ensuring repeatability in OpenShift environments
Identify and lead enhancement projects for systems and applications, driving improvements in performance, security, and scalability across the enterprise
Always take action with Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent relevant experience
Advanced knowledge in independently diagnosing and resolving intricate issues across interconnected programs and systems, ability to develop and implement effective, innovative solutions, typically requiring a minimum of 6+ years of experience
3+ years of experience with architecting, building, and supporting production OpenShift clusters
Extensive experience in managing complex project and solving advanced engineering related issues
Experience with project management methodologies
Strong knowledge in designing, analyzing, and optimizing complex systems or products
Advanced knowledge in specific engineering disciplines and technologies such as Microsoft 365 Technologies, Azure Active Directory
Ability to align engineering projects with organizational goals and contribute to strategic planning
Ability to lead technical teams and provide direction on complex technical issues
Experience with OpenShift/Kubernetes storage such as PortWorx
Experience with ArgoCD (GitOps) technology and best practices
Experience installing, maintaining, and upgrading Operators
Excellent written and verbal communication skills
Advanced experience in Microsoft Office applications
Master’s degree in a relevant field
Red Hat Certified Engineer + OpenShift Specialization certifications
Red Hat Certified Architect (RHCA) certification

Skills

OpenShift
Microsoft 365 Technologies
Azure Active Directory
OpenShift/Kubernetes storage
PortWorx
ArgoCD (GitOps)
Operators
Microsoft Office applications

Experience Level

6+ years of experience
3+ years of experience with architecting, building, and supporting production OpenShift clusters

Education Level

Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent relevant experience
Master’s degree in a relevant field

About the Company

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.