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About the Role
Zip is seeking a Solutions Director to serve as the strategic anchor for large, complex, and high-stakes enterprise implementations within the Solution Consulting organization. This role involves executive oversight of complex deployments, refining implementation methodologies for scalability, and leading the development of implementation and solutions architect teams.
Responsibilities
- Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
- Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
- Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
- Drive standardization across the team without sacrificing flexibility.
- Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects.
- Provide strategic guidance on project governance, stakeholder management, and technical delivery.
- Foster a high-performance, collaborative team culture.
- Partner closely with Sales, Product, Engineering, and Customer Success leadership.
- Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
- Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards.
- Maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).
Requirements
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting.
- At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
- Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises.
- Experience with integrations with major ERPs like Workday, NetSuite, SAP, or Oracle.
- Experience with global rollouts and complex compliance and security requirements.
- A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
- Exceptional focus on mentorship and leadership development.
- Ability to coach individual contributors into top-tier strategic advisors and future team managers.
- Outstanding communication, negotiation, and conflict-resolution skills.
- Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
Skills
- Enterprise software implementation
- Professional services
- Solutions architecture
- Management consulting
- SaaS
- B2B enterprise technology
- ERP integrations
- Project governance
- Stakeholder management
- Technical delivery
- Team leadership
- Mentorship
- Communication
- Negotiation
- Conflict resolution
- Procurement
- Finance
- Accounting
- AP automation
- Supply chain workflows
Location
- Remote
Work Type
- Hybrid
- Remote
- Full-time
Experience Level
- Senior
- Director
Benefits
- Top-tier salary
- Generous equity packages
- Comprehensive health, dental, and vision benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for hybrid employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
About the Company
- Zip is the AI platform for enterprise procurement, built for humans and agents working together.
- By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
- The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.
- Together they’ve saved over $8 billion and processed over $500 billion in spend.
- Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation.
- Recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.