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About the Role
Zip is seeking a Solutions Director to serve as a senior implementation leader within the Solution Consulting organization. This role provides strategic oversight for the largest, most complex, and highest-stakes enterprise implementations, focusing on executive oversight, team strategy, and leadership development.
Responsibilities
- Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
- Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
- Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
- Drive standardization across the team without sacrificing flexibility.
- Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects.
- Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
- Partner closely with Sales, Product, Engineering, and Customer Success leadership.
- Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
- Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).
Requirements
- 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting.
- At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
- Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements).
- A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
- Exceptional focus on mentorship and leadership development.
- Outstanding communication, negotiation, and conflict-resolution skills.
- Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
- Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
Skills
- Enterprise software implementation
- Professional services
- Solutions architecture
- Management consulting
- SaaS
- B2B enterprise technology
- ERP integrations (Workday, NetSuite, SAP, Oracle)
- Global rollouts
- Complex compliance and security requirements
- Scaling professional services teams
- Methodology design
- Playbook creation
- KPI development
- Mentorship
- Leadership development
- Communication
- Negotiation
- Conflict resolution
- Procurement
- Finance
- Accounting
- AP automation
- Supply chain workflows
Location
- Remote
Work Type
- Hybrid
- Remote
Experience Level
- Senior leadership
- Director-level
Salary/Compensations
- $212,500-$262,500 OTE
Benefits
- Top-tier salary
- Generous equity packages
- Comprehensive health, dental, and vision benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for hybrid employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
About the Company
- Zip is the AI platform for enterprise procurement, built for humans and agents working together.
- Companies can secure the resources they need to innovate faster than ever before by orchestrating procurement across teams, tools, and suppliers with the help of AI agents.
- The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.
- Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation.
- Recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.