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About the Role

Assist guests with arrival and departure from the hotel while providing positive guest experiences in the heart of Times Square.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice to listen to and understand guest requests.
• Complete the registration process by inputting and retrieving information from a computer system.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys and provide welcome folders.
• Verify and imprint credit cards for authorization.
• Handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment.
• Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts.
• Answer the telephone using positive and clear communication.
• Input and retrieve messages for guests.
• Retrieve mail, small packages, and facsimiles for customers.
• Close guest accounts at check out and ascertain satisfaction.
• Negotiate compromises for guest dissatisfaction, including authorizing revenue allowances.
• Field guest complaints and conduct research to develop effective solutions.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Plan and implement detailed steps using experienced judgment and discretion.
• Comply with attendance rules and maintain regular availability.

Requirements

• Ability to stand and move throughout the front office to perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates and customers.
• Ability to adapt communication style to suit different audiences.

Skills

• Considerable skill in using a calculator for moderately complex mathematical calculations.
• Ability to deal with customers requiring high levels of patience, tact, and diplomacy.
• Effective verbal and written communication skills.

Location

• Times Square, New York City, NY

Work Type

• Full-time

Experience Level

• Hotel experience preferred

Salary/Compensations

• $25.00 - $25.00 Hourly

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance through EyeMed
• Vacation, Sick, and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal, and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• YouDecide discount program
• Hotel Room Discount program

About the Company

• Renaissance TSQ is a hotel located in Times Square, New York City.
• HEI Hotels and Resorts is the parent organization.

Equal Opportunity

• HEI Hotels and Resorts is an equal opportunity employer.
• We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
• We value U.S. military experience and invite all qualified military candidates to apply.