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About the Role

The Assistant Catering Specialist facilitates all Catering related activities, including order preparation, delivery, and set-up, while preserving the festive and hospitable spirit of Southern Brazilian traditions.

Responsibilities

• Verify all components of complete catering order prior to delivery.
• Maintain proper uniform and personal hygiene.
• Provide a hospitable experience throughout the catering/delivery process.
• Execute all deliveries with the highest standard of organization and accuracy.
• Drop off and/or set up food according to company standards.
• Anticipate and prevent potential service or product breakdowns.
• Communicate with each delivery guest the expected time of arrival.
• Escalate Guest and Team questions, concerns, and issues directly to management immediately.
• Be knowledgeable of all menu items, their contents and preparation methods.
• Be prepared to answer any guest questions directly and concisely.
• Communicate with Catering Specialist about all delivery and order details.
• Stay informed about all company marketing and promotional activities.
• Converse with guests about the catering delivery program and communicate any leads to Catering Specialist.
• Be attentive to any object, condition or substance that might cause injury to a guest or co-worker.
• Adhere to all Fogo safety rules and guidelines.
• Perform all reasonable tasks assigned by management.

Requirements

• Must be pleasant in dealing with guests and fellow team members.
• Must be physically capable of performing basic duties.
• Must be able to endure prolonged walking and standing.
• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be knowledgeable of Fogo’s menu and mission.
• Must have the ability to frequently lift and/or move up to 30 pounds.
• Must be able to physically drive a vehicle.
• Must have a valid driver’s license and current auto insurance.
• Must have the ability to use personal vehicle for deliveries and offsite events.

Skills

• Customer Service

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position

Salary/Compensations

• $17.00 per hour plus tips

Benefits

• Medical, Dental, and Vision insurance for full-time hourly Team Members (available on the first of the month following 60 days of employment).
• Company-paid Life Insurance and Short-Term Disability (where allowed).
• Comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
• Minimum Essential Coverage (MEC) Health plan for Part-Time Team Members.
• Dental, Vision, Short-Term Disability, and Life Insurance for Part-Time Team Members (coverage can start as early as the first of the month following hire date).
• Voluntary benefits for Part-Time Team Members, including Pet Insurance, Legal, and ID Protection.

About the Company

• At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco.
• Our mission is to ignite fire and joy to care for our team, our guests, and our communities.
• We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members.
• We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome.
• At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level.
• Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day.

Equal Opportunity

• Fogo de Chão is an Equal Opportunity & E Verify Employer