Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Customer Experience Specialist, you will support policyholders, producers, lenders, and partners by managing inbound calls, chat support, and case work, with occasional outbound follow-up. You will help clients navigate coverage while delivering a clear and efficient service experience in a high-volume environment.
Responsibilities
- Serve as the first point of contact for inbound calls and chat support
- Handle billing questions, policy changes, and cancellations
- Navigate multiple carrier systems to resolve requests accurately
- Work in a high-volume contact center environment across multiple carriers
- Maintain performance metrics for quality, handle time, and attendance
- Document all interactions clearly and professionally
- Support customer retention and identify opportunities to expand coverage
Requirements
- 1+ year of call center experience required
- Insurance experience preferred
- 2+ years of customer service experience, including call center experience
- Clear communication skills and attention to detail
- Ability to multitask across systems and platforms
- Reliable, adaptable, and team oriented
- Comfort working in a fast-paced, metrics-driven environment
- Texas Property and Casualty license preferred
- Willingness to obtain required license
Skills
- Call center experience
- Customer service
- Communication skills
- Attention to detail
- Multitasking
- Adaptability
Location
- 2010 E 6th St, Austin, TX
Work Type
- Full-time
- Onsite
Experience Level
- 1+ year of call center experience
- 2+ years of customer service experience
Salary/Compensations
- $20.00-$23.50/hour
Benefits
- Paid training
- Exam fees for new hires covered for licensing
About the Company
- At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value.
- We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.
- As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies.
- With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.
- We’re data-driven for better value and people led for better service.
- Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage.
- We're building something meaningful and looking for purpose-driven individuals to help lead the way.
- Our values shape how we work, how we lead, and how we grow together.
- We personalize protection at a price you can trust
- We hustle to find opportunity
- We care authentically
- We thrive in ambiguity
- We own our results
- We have fun along the way