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About the Role

Global Payments is seeking a Customer Success Manager to join their Small & Medium Enterprise Team. This role involves helping businesses maximize value from payment solutions, driving growth, retention, and long-term success for merchant partners. You will influence customer loyalty, revenue growth, and adoption of payment technologies through relationship management, commercial insight, and customer advocacy.

Responsibilities

Drive revenue growth across your merchant portfolio by identifying opportunities to expand solution adoption, increase client value and contribute to sustainable business growth through strategic upselling and cross-selling.
Strengthen client retention and loyalty by proactively addressing business needs, resolving challenges and building trusted partnerships that improve satisfaction and reduce attrition.
Influence merchant success through consultative expertise by delivering insights and recommendations that help clients optimize payment solutions, improve efficiency and achieve their business goals.
Champion exceptional customer outcomes by taking ownership of complex issues, accelerating resolution and creating seamless experiences that build confidence in Global Payments as a trusted partner.
Expand the impact of payment technologies and services by helping merchants adopt solutions that drive operational improvements, support growth and create long-term value for their businesses.

Requirements

Experience in sales, account management, customer success or a related client-facing role, with a track record of achieving growth and retention outcomes.
Strong relationship-building and negotiation skills, with the ability to influence decisions and create value for clients.
Excellent verbal and written communication skills, with the confidence to engage customers professionally across multiple channels.
Strong business acumen, analytical thinking and problem-solving capabilities that enable effective decision-making and customer-focused solutions.
Postsecondary education in Business, Sales, Marketing or a related discipline, or equivalent relevant experience.

Skills

Payments industry experience
Financial services industry experience
Technology industry experience
Bilingual communication skills in English and French
Proven success managing a portfolio of small and medium-sized business clients

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Mid-level

Education Level

Postsecondary education in Business, Sales, Marketing or a related discipline, or equivalent relevant experience.

About the Company

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Equal Opportunity

Global Payments Inc. is an equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.