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About the Role

This role involves working within the Verizon Business group in EMEA, focusing on customer retention and defending Verizon Global Enterprise revenues by managing and executing the customer retention strategy. You will be the primary point of contact for customers during contract renewal, driving business success and protecting the revenue base.

Responsibilities

• Achieve sales objectives and targets by working with Verizon Business customers.
• Manage a high volume of customer accounts methodically and efficiently.
• Collaborate closely with internal teams to ensure a premium customer experience.
• Execute customer offerings and drive deal velocity.
• Present proposals to customers, negotiate favorable outcomes, and remove factors inhibiting contract renewal.
• Manage renewal transactions from customer engagement to quote and order, defending Verizon revenue, limiting loss, and reducing write-down.

Requirements

• Bachelor's degree or relevant work experience.
• Experience working directly with business customers, including selling network, communication, or cyber security services.
• Experience in securing new business or extending current customer agreements.

Skills

• Developing strategic internal and external relationships.
• Managing a virtual team internally.
• Strong communication skills for effective proposal positioning.
• Financial and commercial acumen.
• Strong negotiation skills.
• Project management skills.
• Ability to provide accurate forecasts related to contract renewals and financial impacts.
• Calmness under pressure and ability to manage competing priorities.
• Experience with Verizon Business inventory, quoting, and ordering systems.
• Utilizing AI tools for business benefit.

Location

• EMEA

Work Type

• Hybrid
• Full-time

Experience Level

• Relevant work experience

Education Level

• Bachelor's degree

About the Company

• Verizon powers and empowers how people live, work, and play by connecting them to what brings them joy.
• Verizon drives innovation, creativity, and impact in the world.
• The V Team is a community that anticipates, leads, and believes listening is where learning begins.
• Verizon comes together in crisis and celebration, lifting communities and building trust.

Equal Opportunity

• Verizon is an equal opportunity employer.
• We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.