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About the Role

The Senior Manager, Technology Operations owns and evolves Venture for Canada’s internal technology ecosystem, including SaaS systems, workflow automation, AI tooling, and cybersecurity. This is a high-ownership role for a technical operator who combines systems thinking, hands-on execution, and strong project management. You will design and build systems, lead organization-wide tool rollouts, and ensure technology is secure, reliable, and widely adopted across the team. You will manage Venture for Canada's IT Help Desk & CRM Coordinator, providing technical leadership and coaching while ensuring the organization receives responsive day-to-day IT support. This role is expected to serve as the senior technical resource for complex issues, balancing hands-on problem solving with building scalable systems, processes, and team capability over time.

Responsibilities

Own and evolve Venture for Canada's technology strategy, SaaS ecosystem, vendor relationships, and long-term systems roadmap, advising senior leaders on technology investments that strengthen organizational effectiveness
Define system architecture, standards, and documentation while proactively identifying gaps, risks and opportunities for improvement
Design, build, and implement automations, integrations, AI-enabled workflows, and custom AI solutions that improve internal operations and program delivery, partnering with internal teams and external vendors where appropriate
Lead cross-functional technology initiatives from planning through implementation, including stakeholder alignment, training, change management, and successful adoption
Own cybersecurity across systems, including access controls, data protection, vendor risk, and incident response
Provide senior technical leadership across Venture for Canada's technology environment, supporting complex organizational IT issues while ensuring reliable day-to-day operations through effective systems, documentation, and escalation processes
Manage, coach, and develop the IT Help Desk & CRM Coordinator, creating a high-performing support function while balancing immediate organizational needs with longer-term capability building
Partner closely with leaders across Programs, Marketing, Operations, Finance, and People to ensure technology investments align with organizational priorities and deliver meaningful business outcomes

Requirements

A strategic thinker who's equally comfortable rolling up your sleeves to solve technical challenges
Able to balance immediate operational needs with long-term systems thinking and continuous improvement
An experienced relationship builder who earns trust quickly and thrives leading work across multiple teams and functions
A confident people leader who enjoys coaching others, developing capability, and creating clarity in complex environments
Curious about emerging technology and energized by helping others confidently adopt new ways of working, including AI
An excellent communicator and the ability to translate technical concepts for non-technical senior leaders
Motivated by helping others succeed and committed to delivering thoughtful, user-centered technology solutions
Comfortable navigating ambiguity and adapting quickly as organizational priorities evolve
6+ years of progressive experience in information technology, with at least 3 years in a senior IT leadership or strategic advisory role
Proven experience leading cross-functional technology implementations and system rollouts, including project management, stakeholder engagement, training, and change management
Experience managing and improving modern SaaS ecosystems, including HubSpot administration, systems architecture, integrations, APIs, automation platforms, and data quality
Experience applying AI tools, automations, and emerging technologies to improve organizational effectiveness.
Strong technical foundation across organizational IT, including cybersecurity, identity and access management, SaaS administration, troubleshooting, and supporting non-technical users
Demonstrated experience leading, coaching, and developing technical staff while building collaborative, service-oriented teams
Experience acting as a trusted technical advisor to cross-functional teams, translating complex technology into practical, user-friendly solutions
Experience supporting business tools such as Google Workspace, Slack, Zoom, Canva, HubSpot, learning management systems, survey platforms, and other cloud-based productivity tools
Candidates must be legally authorized to work in Canada at the time of application; we are unable to provide employment sponsorship or support work permit applications for this position.

Skills

Systems thinking
Hands-on execution
Project management
Workflow automation
AI tooling
Cybersecurity
IT Help Desk
CRM
System architecture
Vendor management
Systems roadmap
Integrations
AI-enabled workflows
Change management
Data protection
Incident response
HubSpot administration
APIs
Automation platforms
Data quality
Identity and access management
SaaS administration
Troubleshooting
Google Workspace
Slack
Zoom
Canva
Learning management systems
Survey platforms

Location

Remote (Canada)
Toronto
Vancouver

Work Type

Remote-first
Full-time

Experience Level

Senior
6+ years of progressive experience in information technology
3+ years in a senior IT leadership or strategic advisory role

Education Level

Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field
Equivalent professional experience considered in lieu of a degree

About the Company

Venture for Canada is a national registered charity equipping talent across Canada with the entrepreneurial skills, mindset, and opportunities to succeed in a 21st-century economy increasingly shaped by rapid change and emerging technology.
We believe that to be entrepreneurial is to act upon opportunities to create value for others.
The resourcefulness and creativity of people across Canada are essential to addressing our country’s greatest challenges.
Venture for Canada serves as a catalyst by empowering individuals to create a more prosperous, inclusive, and innovative society.
Since 2013, Venture for Canada has grown in meaningful ways, and we’re excited to expand our team with values-aligned individuals who can contribute to what we’re building.
To learn more about our hiring process and workplace philosophy, visit our Careers page.

Equal Opportunity

Venture for Canada is dedicated to fostering an inclusive, equitable, and accessible workplace.
We welcome and encourage applications from individuals of all backgrounds, experiences, and identities.
Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.
If you require an accommodation, please contact hiring@ventureforcanada.ca.