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About the Role

The ONroute General Manager is responsible for managing all day-to-day plaza activities across 1 to 2 locations, ensuring safe operations and maintenance of property, facilities, and machinery. This role focuses on achieving targeted sales, profitability, and audit standards while leading a team to deliver excellent customer service and brand experience.

Responsibilities

• Communicate and achieve all plaza(s) level budgeted financial targets and develop proactive action plans.
• Ensure all labour, ordering, and inventory targets are achieved.
• Provide consistent recruitment, training, development, and coaching of the team to achieve business goals.
• Achieve compliance and audit standards (brands, customer service, health & safety, government agencies).
• Complete daily records (MTO/MIC logs/brand and temperature logs) and brand training.
• Deliver effective communication and execute on-time implementation of all ONroute and brand initiatives.
• Manage inventory levels to achieve budgeted food cost targets, including waste, par builds, and variances.
• Ensure effective setup and maintenance of accurate data in the inventory management system.
• Ensure plazas' orders are placed, received, stored, and reconciled on time.
• Communicate specific financial targets and goals to Brand Managers.
• Ensure training, coaching, and management of food cost on the floor daily.
• Post proactive action plans, production build charts, and review waste daily.
• Role model and ensure compliance with government regulations and health & safety requirements.
• Ensure mandatory postings are accurate and up-to-date and Joint Health & Safety Committees are in place.
• Complete self-audits/assessments at required intervals and develop action plans to address opportunities.
• Achieve the highest quality of customer service at all brands.
• Ensure Brand Managers work with their teams to deliver the highest level of customer experience.
• Provide coaching and adjustments as required for customer service.
• Enforce the employee code of conduct, employee relations, asset management, and all other ONroute policies and procedures.
• Hold teams accountable to follow all ONroute procedures and policies.
• Oversee team member recruitment, training, and development.
• Recruit, train, and develop direct reports, communicating clear performance expectations.
• Provide feedback and coaching to ensure expectations are met.
• Recognize positive performance regularly.
• Write and deliver annual performance evaluations.
• Develop SMART Goals with the management team aligned with company initiatives.
• Review goals periodically and adjust with appropriate action plans.
• Ensure all day-to-day Health & Safety processes and procedures are followed.
• Ensure all scheduling meets labour targets for each brand and overall plazas.
• Ensure proper coverage and customer service at all times.
• Post schedules three weeks out at all times.
• Ensure employees use vacation entitlement to meet ESA guidelines and achieve labour targets.

Requirements

• Minimum of 7 or more years of experience as a Manager in high volume food and beverage, or multi-unit food related management.
• Possesses strong networking skills with a proven ability to build and maintain good relationships with all stakeholders.
• Ability to lead by example, build a strong team culture and deliver on targets.
• Demonstrated exceptional customer experience focus.
• Strong interpersonal and collaborative skills with excellent communication skills and approachability.
• Ability to effectively communicate ideas, action plans and opportunities for improvement.
• Extensive knowledge of food service operations with demonstrated examples of successful self-driven initiatives in cost savings, efficiency solutions and problem-solving strategies to achieve goals.
• Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities.
• Experience with POS Systems, Microsoft Office (Word, Excel, Outlook).
• Must have reliable transportation to get to and from the plaza(s).

Skills

• Networking
• Relationship Building
• Team Leadership
• Customer Experience Focus
• Interpersonal Skills
• Collaboration
• Communication
• Problem-Solving
• Organization
• Detail-Oriented
• Multi-tasking
• POS Systems
• Microsoft Office (Word, Excel, Outlook)

Location

• 8 PROLOGIS BOULEVARD UNIT 402 MISSISSAUGA ONTARIO L5W 0G9

Work Type

• Full-time

Experience Level

• 7+ years management experience in high volume food and beverage or multi-unit food related management

Education Level

• Degree in hospitality or restaurant management preferred
• Franchise brand certification is an asset

Salary/Compensations

• $70,400 - $89,750

About the Company

• ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario.
• We are open 24/7/365, to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.
• ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP).

Equal Opportunity

• ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all.
• We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.
• We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.