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About the Role

FIT House of Brands is driving transformation across its fitness portfolio by delivering seamless, cutting-edge technology solutions. This role leads the network-facing technology ecosystem and drives high-impact technical initiatives, acting as the operational owner and architect for network-wide technology rollouts.

Responsibilities

• Maintain direct, primary responsibility for all internal and external processes associated with Mindbody testing, implementation, and ongoing maintenance.
• Hold all internal and external parties, engineering teams, and stakeholders consistently accountable to technical deadlines and performance standards.
• Act as the primary point of contact and escalation for critical Mindbody-related configurations, troubleshooting, and network support workflows.
• Maintain direct, primary responsibility and act as the primary point of contact for all education support matters relating to Mindbody for both new and existing Franchisees and their studio-level staff.
• Lead the design, development, and system rollout of any CRM platform(s) tailored for each of the FIT House of Brands.
• Oversee CRM sales process workflows, lead-generation integrations, and automated or AI driven performance/education marketing systems within any CRM platform infrastructure.
• Formulate and execute beta tests and pilot programs for any new and all CRM features before network-wide deployment.
• Identify, evaluate, and implement secondary technologies designed to optimize studio operational workflows and improve data integrity.
• Partner with the Operations Executive Team on high-value corporate technical and operational initiatives.
• Establish and implement a robust technical vendor performance framework, including regular reviews, scorecards, and accountability loops.
• Manage tech vendor contracts from initial discovery up to executive-ready execution.
• Ensure any relevant Master/Service Level Agreements (MSAs/SLAs) are rigorously met, and proactively re-negotiate key vendor contracts to optimize cost structures and rebate terms.

Requirements

• 8+ years of progressive experience in operations, technical project management, or franchise tech systems.
• At least 5 years in management or senior project ownership role.
• Deep, expert-level familiarity with Mindbody software configurations, enterprise features, and multi-site scheduling ecosystems.
• Proven experience architecting and implementing robust CRM ecosystems (workflows, funnels, automations) at scale.
• Proven success leading cross-functional projects across multiple corporate departments.
• Deep understanding of the fitness and franchising industry is highly preferred.

Skills

• Mindbody software configurations
• CRM architecture and implementation
• Technical project management
• Vendor contract management
• Cross-functional project leadership

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior
• Manager

Salary/Compensations

• Competitive salary, based on experience

Benefits

• Medical
• Vision
• Dental
• 401(k)
• Flexible, Unlimited PTO

About the Company

• FIT House of Brands is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.