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About the Role

As an Onsite Coordinator, you will be on the ground ensuring our experiences create unforgettable moments for people worldwide. This role is perfect for someone with a process-oriented personality, a passion for operational excellence, and the ability to thrive in fast-paced, dynamic environments, making a real impact on our international business operations.

Responsibilities

• Coordinate and manage on-site event staff, ensuring training on duties, ticket validation, and adherence to Fever policies.
• Manage and control event inventories, including devices like PDAs, computers, and POS systems.
• Oversee the validation system and devices, such as the Fever Partners App.
• Control the flow of people throughout the event to avoid bottlenecks and manage queues.
• Manage onsite payment devices and accounts for Food & Beverage/Merchandise.
• Handle onsite customer complaints, providing timely solutions and alternatives.
• Follow communication procedures, guidelines, and policies.
• Engage customers to go the extra mile.
• Provide daily reports to Fever Managers on event status, including pre- and post-event findings, feedback, and onsite incidents.
• Serve as the point of contact between partners, production, and onsite staff, representing the Fever Brand and demonstrating knowledge of its culture, brand, and policies.

Requirements

• Fluency in both English and Japanese.
• Excellent face-to-face communication skills.
• Highly organized and efficient with strong time management skills.
• Ability to think strategically and efficiently when faced with on-site issues.
• Willingness to learn from mistakes and provide feedback for improvement.
• Collaborative approach and willingness to perform all required event tasks.
• Decisive and organized.
• Flexibility and availability to work rotating shifts (09:00–18:00 / 09:30–18:30), including weekends as scheduled.

Skills

• Event coordination
• Operational excellence
• Problem-solving
• Strategic thinking
• Communication
• Organization
• Time management

Location

• Tokyo

Work Type

• Hybrid

Experience Level

• Experience in event coordination roles is desirable.

Salary/Compensations

• Attractive compensation package with room to grow.

Benefits

• 40% discount on all Fever events and experiences
• Free Candlelight voucher
• Edenred meal card: Total amount of 7,000 JPY (50% covered by Fever)
• Commuter Allowance: Up to ¥15,000 per month
• Language learning support: English and Spanish lessons

About the Company

• Fever is the world’s leading tech platform for culture and live entertainment.
• Our mission is to democratize access to culture and entertainment.
• We use proprietary cutting-edge technology and a data-driven approach to revolutionize how people engage with live entertainment.
• Our platform inspires over 300 million people in +55 countries monthly.
• We empower event creators with data and technology to scale, innovate, and enhance their events.
• We have partnered with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound.
• We are backed by leading global investors.

Equal Opportunity

• Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count.
• We aim to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.
• We encourage everyone to apply!
• If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.