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About the Role

Parts and Service Sales Representatives support customers by ensuring equipment remains healthy and productive. This field-based position involves daily customer visits to sell Caterpillar parts, preventative maintenance, and repair services. Representatives develop and deliver solutions to achieve the lowest possible operating costs and minimize downtime, while actively promoting all products and services and building strong customer relationships.

Responsibilities

Assist customers in achieving lower operating costs by recommending appropriate service product options.
Build relationships with key decision makers and promote all available products offered by Milton CAT.
Serve as the primary liaison between customer and Milton CAT in all areas related to product support.
Develop a strategic account plan for growing commodities on an annual basis.
Collaborate with the customer, service, parts, and sales departments to ensure an exceptional level of service.
Provide customer training on unit operation and maintenance needs.
Create and maintain profiles on all major parts and service competitors.
Meet targets for sales, profits, and close ratios.
Maintain customer accounts using customer relationship management (CRM) software.
Participate in business and trade events; maintain membership in trade organizations.
Obtain customer contact information, status of business, and verify machine population on an annual basis.
Perform all other related duties as assigned.

Requirements

High school diploma or (GED) equivalent.
3-5 years of experience with a heavy-duty dealership in a parts or service function.
Proficient in the use of a computer and related Microsoft software, including CRM.
Strong written and verbal communication skills.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Perform duties with a sense of urgency, exceeding customer expectations.
Work with minimal supervision.
Excellent organizational skills.
Ability to work after hours when needed to meet customer needs.
Work in a dynamic, fast-paced environment.
Attend training meetings, which may require overnight stays.
Basic math skills.
Valid driver’s license and good driving record.
Previous selling experience.
Prior territory management experience.
Working knowledge of Caterpillar products.
Previous experience in the construction industry.
Must apply online; resumes mailed, emailed, or hand-delivered will not be considered.
Background check and drug test are required as part of the pre-employment process.

Skills

Microsoft software proficiency
CRM software proficiency
Written communication
Verbal communication
Problem-solving
Attention to detail
Accuracy
Organizational skills
Basic math skills

Location

Field-based

Work Type

Full-time

Experience Level

3-5 years of experience

Education Level

High school diploma or GED equivalent

Salary/Compensations

$60,000 - $90,000 and up
Base salary plus monthly commissions and two bonus periods if eligible

Benefits

Paid Time Off + 8 company paid holidays
Health, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement – available to FT employees with 1 year+ of service
Safety and Wellness Program

About the Company

Milton CAT is a privately held company and the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast.
Offers rewarding careers with extensive and ongoing training and opportunities for development and growth.
Provides customizable, employee-focused benefits.
Is a Drug-Free workplace.

Equal Opportunity

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace.
Encourages applications from individuals with disabilities, minorities, veterans, and women.
Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status.
Bases all employment decisions to further this principle of equal employment opportunity.
VEVRAA Federal Contractor.
EEO/AA employer.