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About the Role

Administers patient care and therapeutic measures as directed by and in assistance to the medical provider staff.

Responsibilities

• Room/Prepare patients for provider visit: height/weight, vitals, med reconciliation, verify allergies, social history/smoking status, verify pharmacy, and prepare refills.
• Follow health maintenance and chronic care protocols and enter as appropriate into chart/alert provider.
• Set up room/prepare patient as appropriate for procedures/examinations; chaperone visit as needed.
• Perform pre-visit planning: Utilize software tools and chart review to anticipate health maintenance, preventive and chronic care needs of each day’s scheduled patients and assess where acute visits may be accommodated.
• Huddle with providers, care managers and other care team members.
• Maintain patient flow by preparing patients for their visits with providers.
• Assist Providers in responding to patient needs related to medications, lab results, procedures, preventative/health maintenance measures.
• Collect and label lab specimens.
• Provide age and patient appropriate screenings and document/report as appropriate.
• Monitor and maintain exam room supplies through regular inventories and restocking.
• Complete medical forms, record transfers, lab and x-ray requisitions as required.
• Adhere to all organizational infection control policies and procedures.
• Maintain accurate nursing notes in patient’s medical record according to organizational protocols.
• Actively participate in quality improvement efforts.
• Preload new patient clinical chart information/history: Immunizations, Medications, Problem Lists, Past Medical/Social/Family history.
• Initiate and complete all parts of medication prior-authorization requests based on insurance requirements.
• Maintain accurate and pertinent documentation in EHR according to guidelines.
• Fulfill any other reasonable requests by management.
• Be available to start at 7am.

Requirements

• Minimum high school diploma or equivalent.
• Completion of an accredited medical assisting program preferred.
• One year experience in a medical office (or related) environment preferred.

Skills

• Excellent communication and organizational abilities.
• Working proficiency with MS Office (Word, Excel, Outlook).
• Addresses all patients in a courteous, respectful, and professional manner.

Education Level

• High school diploma or equivalent
• Accredited medical assisting program preferred