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About the Role

The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R). The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement.

Responsibilities

Cleans and dries out internal/inside areas of damaged property
Identifies items that are wet with specialized equipment
Removes drywall, pulls up flooring, and clears out all debris
Pumps water with extraction equipment
Dries out water-damaged materials with drying equipment
Provides excellent customer service to property owners
Effectively communicates job updates/progress with clients, insurance representatives, and Project Manager
Responds 24x7 as needed
Performs all other duties as assigned

Requirements

Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively to customers and/or employees of the organization in the English language
Knowledge of industry-related software
Ability to "touch type"
Familiarity with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)
Ability to communicate via cell phone and appropriate apps
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language
Regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
Frequently required to climb or balance
Occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Must be able to carry a 28’ ladder from their truck and set it up at the roof line
Must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Regularly exposed to outside weather conditions
Frequently exposed to moving mechanical parts and high, precarious places
Occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration
Noise level in the work environment is usually moderate
Appropriate safety equipment is furnished

Skills

Mathematical Skills
Language Skills
Technical Skills
Reasoning Ability
Customer Service Skills

Location

Austin, TX

Work Type

Full Time
On Call

Experience Level

Experienced

Education Level

High School

Salary/Compensations

$18.00 - $28.00 Hourly

About the Company

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values.