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About the Role

The Shift Supervisor supports daily operations at a shelter by ensuring client services run smoothly, safely, and on time. They supervise activities, manage schedules, oversee facility safety and cleanliness, and conduct safety checks. They also help coordinate transportation, track client appointments, and ensure staff follow all health, safety, and privacy rules.

Responsibilities

• Supervise the overall shelter environment to ensure rules are followed, the space remains safe and clean, and positive interactions are maintained.
• Conduct regular safety and room checks, lead fire drills and evacuations, and monitor kitchen and food prep if food service staff are unavailable.
• Manage the daily schedule of activities, ensuring all client services and events happen as planned.
• Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts.
• Administer breathalyzer tests or observe urine collection when required and monitor clients returning from outside appointments.
• Ensure all paperwork is accurate and complete, and maintain compliance with confidentiality and privacy regulations.

Requirements

• High School diploma or GED required.
• At least 2 years of experience in human services, preferably with individuals experiencing homelessness or substance use issues.
• Ability and willingness to obtain FDNY F-80 Certificate of Fitness within 90 days of hire.
• Willing to obtain CPR and NYC Food Handler’s certifications, as needed.
• Flexible and available to work varied shifts, including evenings and weekends.
• Strong communication, teamwork, and interpersonal skills.
• Reliable, organized, and able to manage multiple tasks in a fast-paced setting.
• Approaches sensitive situations with empathy, discretion, and professionalism.

Skills

• Communication skills
• Teamwork skills
• Interpersonal skills
• Organizational skills
• Task management

Location

• Harlem, Manhattan

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years of experience

Education Level

• High School diploma or GED

Salary/Compensations

• $22.22 per hour (annualized at 35 hours a week to $40,454)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 25 days of paid time off
• Retirement account with employer match
• Tuition reimbursement