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About the Role

This dynamic role is pivotal in delivering SEPHORA UK's Site Merchandising, Search and Personalisation strategy to drive performance, enhance customer experience, and unlock the full potential of our omni-channel presence. You'll work closely with cross-functional partners and cutting-edge tools to support day-to-day site operations and web/app innovation.

Responsibilities

• Lead the Site Merchandising and Search strategy year-round, with a dedicated focus in peak periods.
• Train and guide supporting team members to deliver strong commercial merchandising in line with business priorities.
• Support the trading calendar’s key promotion, brand and product launches through merchandising and messaging, applying personalisation where relevant.
• Utilise merchandising tools to deliver optimisation across product listings, search results, and cross-sell areas.
• Regularly review dashboards and support with innovation in reporting, to understand impact on key business objectives.
• Track performance KPIs and identify areas of opportunity.
• Act as a key liaison with Fredhopper and other partners, maintaining strong relationships to drive innovation and stay ahead of industry trends.
• Support delivery of A/B testing and personalisation initiatives, alongside the Senior Optimisation and Personalisation Manager and Technical Optimisation Specialist.

Requirements

• Proven E-commerce experience, with expertise in site merchandising, A/B testing, and personalisation.
• Technical proficiency, including the ability to adapt quickly to new tools.
• Exceptional attention to detail, with a strong focus on quality and accuracy.
• The ability to manage competing priorities and deliver high-quality work in a fast-paced environment.
• Exceptional organisational and project management skills, with the ability to juggle multiple priorities and meet deadlines.
• Strong analytical skills with experience in E-commerce analytics tools and the ability to extract actionable insights.
• Commercial and results-driven mindset with a focus on profitability and performance.
• Excellent communication skills to collaborate cross-functionally and manage both internal and external stakeholders effectively.
• Applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.
• Unable to provide visa sponsorship for this role.

Skills

• Site Merchandising
• Search
• Personalisation
• Dynamic Yield
• Fredhopper
• Algolia
• A/B testing
• E-commerce analytics tools

Location

• UK

Work Type

• Full-time

Experience Level

• Proven E-commerce experience

Salary/Compensations

• Competitive pay that grows with you, including annual salary reviews.

Benefits

• Private Healthcare
• Life Assurance
• Private Pension from day one
• Competitive pay
• Annual salary reviews
• Generous employee discount across the world’s best beauty brands
• A paid day off on your birthday
• Access to a wellbeing and perks platform
• LVMH Heart Fund support
• Generous holiday allowance
• Option to buy more holiday

About the Company

• At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
• From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
• Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.

Equal Opportunity

• SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.