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About the Role

The Strategic Enterprise Integration & Modernization (SEIM) Division is leading a transformational Payroll Modernization Project to enhance payroll processes, systems, data management, reporting, and service delivery. The Business Analyst will support the planning, analysis, design, implementation, testing, and adoption of modern payroll solutions by collaborating with various stakeholders.

Responsibilities

• Conduct business process reviews and analysis of current payroll-related processes, identifying opportunities for improvement.
• Gather, document, validate, and manage business, functional, systems, process, and data requirements.
• Facilitate requirements review sessions, process-mapping workshops, and business process re-engineering activities.
• Develop and maintain As-Is and To-Be business process documentation, workflow diagrams, BRDs, use cases, and SOPs.
• Identify and evaluate options for policies, procedures, technology, and management practices to improve payroll service delivery.
• Support workstreams within the Payroll Modernization Project, contributing to planning, execution, monitoring, and reporting.
• Build effective working relationships with internal teams, vendors, and external partners.
• Participate in cross-functional project teams, steering committees, and stakeholder forums.
• Prepare BRDs, business cases, feasibility studies, project documentation, requirements specifications, training materials, and executive briefing notes.
• Prepare reports, presentations, status updates, and recommendations for senior management and governance committees.
• Analyze payroll, employee, and financial data to support decision-making, process improvements, and system implementation.
• Perform data mapping, data validation, and data quality assessments for system integration and migration.
• Develop and maintain data dictionaries, business rules, data definitions, and reporting requirements.
• Support the development of dashboards, KPIs, and analytical reporting solutions using business intelligence tools.
• Conduct analysis to measure the effectiveness and efficiency of payroll processes and establish performance monitoring frameworks.
• Support solution design reviews to ensure business requirements are accurately reflected.
• Assist with testing activities, including requirements traceability, test planning, execution, defect tracking, and user acceptance testing.
• Support change management activities by preparing communications, training materials, user guides, and engagement plans.
• Deliver presentations, walkthroughs, and training sessions to support user readiness and adoption.

Requirements

• Post-secondary education in Business Administration, Business Analysis, Information Systems, Finance, Public Administration, Data Analytics, Project Management, or a related discipline, or an equivalent combination of education and experience.
• Considerable experience gathering, analyzing, documenting, and validating business requirements including BRDs and maintaining requirements traceability throughout the testing lifecycle.
• Experience conducting business process reviews, process mapping, workflow analysis, process re-engineering, and service improvement initiatives.
• Experience supporting large-scale business transformation, SAP Payroll, SAP S/4 HANA Payroll, ERP implementations, enterprise modernization projects, enterprise systems implementation, ERP, payroll, HRIS, or related technology projects.
• Experience conducting data analysis, data validation, reporting, and developing dashboards or analytical solutions using tools such as Excel, Power BI, Tableau, SQL, or similar technologies.
• Experience preparing business cases, feasibility studies, requirements specifications, process documentation, training materials, and executive-level reports.
• Strong facilitation, consultation, and stakeholder engagement skills.
• Demonstrated ability to work independently and collaboratively in a complex, fast-paced, and evolving project environment while managing competing priorities.
• Highly developed analytical, problem-solving, research, and critical-thinking skills.
• Strong verbal and written communication skills, including experience preparing presentations, facilitating workshops, and delivering training.
• Knowledge of payroll processes, payroll legislation, human resources systems, SAP SuccessFactors, SAP Payroll, SAP S/4 HANA Payroll, systems integrations, ERP implementations, data migration, systems integration, or change management principles will be considered strong assets.
• Certified Business Analysis Professional (CBAP), PMI-PBA, PMP, Lean/Six Sigma, Prosci, or other relevant professional certifications would be considered assets.

Skills

• Business Analysis
• Requirements Gathering
• Business Process Mapping
• Process Re-engineering
• Data Analysis
• Reporting
• Dashboard Development
• Stakeholder Engagement
• Project Management Support
• Change Management
• SAP Payroll
• SAP S/4 HANA Payroll
• ERP Implementation
• HRIS
• Excel
• Power BI
• Tableau
• SQL

Location

• Metro Hall, 55 John Street, Toronto, ON

Work Type

• Full-time
• Temporary

Experience Level

• Considerable experience gathering, analyzing, documenting, and validating business requirements
• Experience conducting business process reviews, process mapping, workflow analysis, process re-engineering, and service improvement initiatives
• Experience supporting large-scale business transformation, SAP Payroll, SAP S/4 HANA Payroll, ERP implementations, enterprise modernization projects, enterprise systems implementation, ERP, payroll, HRIS, or related technology projects
• Experience conducting data analysis, data validation, reporting, and developing dashboards or analytical solutions
• Experience preparing business cases, feasibility studies, requirements specifications, process documentation, training materials, and executive-level reports

Education Level

• Post-secondary education in Business Administration, Business Analysis, Information Systems, Finance, Public Administration, Data Analytics, Project Management, or a related discipline, or an equivalent combination of education and experience.

Salary/Compensations

• $89,337.00 - $120,831.00
• Hiring Zone: $93,536.00 - $101,412.00

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.
• Learn more about the City’s Hiring Policies and Accommodation Process.