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About the Role

The General Manager I (GM) position is responsible for managing a QSR restaurant or small cluster of restaurants with sales up to $5M. The GM ensures the restaurant operates to high operational and financial standards, using broad discretion and judgment to make leadership decisions for the overall success of the restaurant.

Responsibilities

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening.
• Deploys staff and resources to maximize profitability and accepts P&L responsibility.
• Assigns work tasks, prepares schedules, and ensures all shifts are covered.
• Provides restaurant staff with consistent support, coaching, and encouragement.
• Interviews job candidates and makes hiring, termination, advancement, and promotion decisions.
• Ensures company and branch diversity and inclusion philosophy is understood and executed.
• Manages on-boarding and off-boarding of all restaurant associates, including badging, orientation, and training.
• Monitors progress towards unit goals using financial and operational data and assigns associates to meet objectives.
• Recognizes restaurant staff for contributions and performance and develops plans to motivate the team.
• Ensures the company has the most current contact information for all associates.
• Ensures daily orders are prepared and units are stocked with appropriate product levels.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues.
• Maintains proficiency in management information systems and tools.
• Monitors and maintains restaurant equipment, scheduling service or repairs as needed.
• Participates and manages company response to NSF and other audits.
• Minimizes waste and participates in the food donation program.
• Assesses skill levels of restaurant associates and conducts training activities.
• Embraces technology and inspires employees to understand and adopt new technologies.
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and procedures.
• Develops and implements creative strategies to increase revenue.
• Manages the day-to-day activities of associates within a defined restaurant or group of restaurants.
• Uses judgment and discretion to resolve customer and associate issues.
• Utilizes associate strengths and provides ongoing feedback on development and business goals.
• Implements marketing programs, complies with promotional activity, and drives revenue.
• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards.
• Holds Managers accountable for ensuring all safety standards are understood and followed.
• Trains new managers and associates in wellness check protocols and COVID-19 requirements.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.

Requirements

• Documented and demonstrated skills managing QSR, Casual Dine, Full Service, or similar complexity restaurants.
• Overall responsibility for restaurant success and failure, identified by P&L success for multiple annual cycles.
• Minimum of 3 years of restaurant P&L management experience.
• 5-7 years of overall working restaurant experience in the assigned type.
• Demonstrates team management, delegation, and issue resolution skills.
• Ability to manage multiple and concurrent priorities.
• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment, and operations standards, or ability to demonstrate this knowledge within a reasonable time.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents.
• Ability to understand menus and brand standards.
• Ability to converse comfortably with individuals.

Skills

• Team management
• Delegation
• Issue resolution
• Financial management
• Operational standards
• Brand standards
• Customer service
• Leadership

Location

• Albany Int'l Airport F&B

Work Type

• Full-time

Experience Level

• 3 years of P&L management
• 5-7 years of overall restaurant experience

Education Level

• Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement.

Salary/Compensations

• $62,354.00 to $66,341.00

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

About the Company

• To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/

Equal Opportunity

• Equal Opportunity Employer (EOE)
• Minority/Female/Disabled/Veteran (M/F/D/V)
• Drug Free Workplace (DFW)
• Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer.
• It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
• The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).