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About the Role

This position supports PMPL Claims in the timely assignment of all new claims handled by the Personal Lines, Marine, Transportation and Property teams. The role is responsible for triaging and distributing new claims to the appropriate manager and/or specialists within the PMPL claims division, identifying catastrophic claims, reviewing provided facts, and evaluating policy coverage and damage severity.

Responsibilities

• Complete assigned daily claims support activities timely and accurately, including triaging, assigning, and routing of new claims.
• Maintain understanding of departmental service standards, guidelines, processes, and procedures.
• Identify opportunities to improve efficiencies and minimize processing and workflow issues, sharing findings with the team and management.
• Effectively work in a team environment, participating in projects and testing initiatives.
• Display flexibility to support evolving department and business needs.
• Promptly communicate with PMPL Segmentation/Triage Manager on claim trend developments and pertinent issues.

Requirements

• At least 1 year of Insurance claims experience in Property, Transportation, Marine, or Liability.
• Comfortable with high volume workloads, multiple priorities, and productivity standards.
• Flexibility to work outside normal business hours, including holidays and weekends when necessary.
• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment.
• Ability to learn multiple claim systems; working knowledge of Markel’s claim systems is a plus.
• Strong skills in verbal and written communication, analysis and problem solving, organization and time management.
• Ability to analyze insurance policy to determine available coverage for proper claim routing.
• Ability to evaluate summarized information to determine policy coverage, liability involvement, and severity of damage for proper claim routing.
• Excellent customer service skills.
• Self-directed and highly productive with minimal supervision.
• Experience working in a team-oriented, collaborative environment.
• High School diploma or equivalent required.
• US Work Authorization required.
• Markel does not provide visa sponsorship for this position.

Skills

• Communication
• Analysis
• Problem Solving
• Organization
• Time Management
• Customer Service

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 1 year of Insurance claims experience

Education Level

• High School diploma or equivalent

Salary/Compensations

• The national average hourly range for the Associate Claims Analyst is $25.11/hr- $34.52/hr with 10% incentive.

Benefits

• Multiple health, dental and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• PTO.
• Corporate holidays and floating holidays.
• Parental leave.

About the Company

• Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries.
• It is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
• Company values: We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.

Equal Opportunity

• Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.
• Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.