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About the Role

Vertus is seeking an Assistant Property Manager to ensure residents have the best rental experience and consistently deliver the highest levels of customer service, acting as a brand ambassador.

Responsibilities

• Oversee, manage, and take ownership of reactive maintenance through the helpdesk, escalating issues as appropriate.
• Ensure all helpdesk tickets are responded to within SOP timeframes.
• Assist in controlling costs for apartment turnarounds, ensuring costs are recovered from deposits and competitive quotes are obtained for repairs.
• Manage the priority of reactive maintenance, assigning tasks to engineers within appropriate timeframes/SLAs.
• Effectively manage the diaries and job allocation for Vertus engineers.
• Assist in the full check-in and check-out process, including conducting inspections, ensuring key returns, and meter readings.
• Act as a key representative of Vertus, maintaining positive relationships with tenants.
• Ensure Internal Property Management systems are used correctly and kept up to date.
• Assist in monitoring apartment voids, flushing for long-term vacancies, and minimizing energy usage.
• Assist in obtaining competitive quotes from approved contractors for external repairs.
• Stay updated on legislative changes and suggest improvements.
• Assist in reviewing check-out reports and generating dilapidations lists for tenants.
• Ensure all tasks follow SOP processes.
• Assist with mid-year Right to Rent checks.
• Assist in scheduling and carrying out planned maintenance tasks according to Statutory Compliance responsibilities.
• Organize renewal of safety certification and remedial works during tenancy.
• Prepare mid-term reports and provide feedback to tenants on breaches.
• Assist with end-of-tenancy matters, including receiving notices, advising on move-out processes, reviewing agreements, checking apartments, and scheduling inventories.
• Manage car parking changes.
• Book functionality checks on the PMS.
• Notify the leasing team of upcoming unit availability.
• Inform utility companies of move-outs.
• Provide support and cover to Property Managers during busy periods or absences.
• Provide support to the Residential Building Manager.
• Assist in the negotiation and collection of rent arrears.
• Promote and implement sustainability initiatives.
• Carry out other reasonable duties as instructed.

Requirements

• Minimum of 1 year of experience in property management is essential.
• IRPM Level 2 and/or ARLA Level 3 qualification or working towards it is highly desirable.
• Good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (including English & Math's).
• Strong IT skills.
• Understanding of principal aspects of legislation relating to Residential Property Law, including Section 8 requirements, is essential.
• Working knowledge of Health and Safety requirements and legislation.
• Excellent communication skills.
• Superior level of customer service.
• Ability to remain calm and professional.
• Willingness to undertake further training.
• Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
• Ability to form positive relationships with residents, staff, contractors, and external representatives.
• Willingness to be adaptable and accept role evolution.
• Commitment to Excellence.
• Act with integrity and deliver high performance.
• Put customers at the heart of what we do.
• Resolve issues by providing high-quality solutions.
• Foster Collaboration.
• Encourage inclusive networks and treat others with respect and fairness.
• Use knowledge to work effectively with suppliers/contractors.
• Encourage Engagement.
• Confident in making decisions appropriate to the role.
• Learn from mistakes and listen to constructive feedback.
• Prioritize safety and support community, wellbeing, and sustainability programs.
• Take Ownership.
• Take pride in delivering high-quality service.
• Committed to opportunities for self-development.
• Take responsibility for own performance.
• Embrace Innovation.
• Embrace change and innovation.
• Proactively suggest ways to improve the business.
• See new challenges as opportunities.
• Fulfill legal duty for health and safety.
• Follow all guidance and instructions regarding Health & Safety.
• Understand and adopt the ESG Strategy.
• Adhere to environmental regulations, minimize waste, support nature, and facilitate positive change.
• Comply with ISO 9001 requirements and quality management standards.
• Ensure effective implementation of Procedures, Plans, and Forms within EDMS.

Skills

• Property Management
• Customer Service
• Helpdesk Management
• Maintenance Management
• Cost Control
• Quote Procurement
• Diary Management
• Job Allocation
• Check-in/Check-out Process
• Property Inspections
• Key Management
• Meter Reading
• Tenant Relations
• Property Management Systems
• Void Monitoring
• Energy Management
• Contractor Management
• Legislative Compliance
• Right to Rent Checks
• Planned Maintenance Scheduling
• Statutory Compliance
• Safety Certification Renewal
• Report Preparation
• Dilapidations Assessment
• Deposit Release Procedures
• SOP Compliance
• End of Tenancy Procedures
• Rent Arrears Negotiation/Collection
• Sustainability Initiatives
• IT Skills
• Communication Skills
• Time Management
• Task Management
• Autonomous Work
• Initiative
• Teamwork
• Relationship Building
• Adaptability
• Decision Making
• Problem Solving
• Innovation

Location

• London, UK

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 1 year experience in property management

Education Level

• ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Math's)
• IRPM Level 2 or ARLA Level 3 (desirable)

Salary/Compensations

• £30,784

Benefits

• Diversity and Inclusion initiatives
• Flexible Working arrangements considered
• Learning and Development opportunities (classroom, e-learning, mentoring, cross-departmental experience, on-the-job learning)
• Support for accreditations, chartered status, sponsorships, and further education
• Generous pension and insurance plans
• Health benefits
• Subsidised gym membership
• Store discounts
• Family leave

About the Company

• Vertus Residential Management Limited is part of the Vertus brand, focused on providing the best rental experience and highest levels of customer service.
• Canary Wharf Group is committed to building a safe, happy, and healthy community for its employees.
• The company has a comprehensive ESG Strategy and is dedicated to quality management in line with ISO 9001 requirements.

Equal Opportunity

• We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
• We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.