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About the Role

Mount Dennis ICM provides specialized care coordination and one-on-one support for adults and seniors with mental health and addiction challenges. Case Managers support clients by facilitating recovery and engaging tenants in community development activities to create a vibrant, healthy community.

Responsibilities

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills.
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
• Perform other duties as assigned by Program Manager and/or designated supervisor.

Requirements

• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc.
• Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
• Ability to build therapeutic relationships and collaborate with clients on goals.
• Familiarity with community resources and professional services.
• Strong teamwork skills in a multidisciplinary environment.
• Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
• Solid computer literacy for maintaining records, files, and reports.
• Effective analytical, organizational, and time management skills for coordinating client support and program activities.
• Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
• Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
• A satisfactory vulnerable sector check (VSC) is required.

Skills

• Intake assessment
• Crisis intervention
• Advocacy
• Problem-solving
• Therapeutic relationship building
• Collaboration
• Community resource knowledge
• Teamwork
• Interpersonal skills
• Communication skills
• Counselling skills
• Computer literacy
• Analytical skills
• Organizational skills
• Time management skills
• Cultural competency

Location

• Toronto, ON

Work Type

• Onsite
• 6-Month Contract

Experience Level

• Minimum 3 years’ working experience

Education Level

• Post-secondary education in Social Services / Human Services or equivalent field.

Salary/Compensations

• $57,007 - $71,647 Annually Prorated

Benefits

• 24/7 Employee Assistance Program
• E-learning program
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

• LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
• We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
• LOFT’s vision is that together, we can all live successfully in our community.
• Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
• At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways.
• Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Equal Opportunity

• LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
• LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
• Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.