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About the Role

The Chief Claims Officer, Argo Group reports directly to the Chief Claims Officer, Clearbrook and manages the entire Claims function for Argo. As a member of the executive management team, this role is responsible for the overall strategic direction, executive leadership, and management of all Argo Group’s claims operations, including Casualty, Operations, Property, Reinsurance, Surety, and Workers’ Compensation Claims. The position manages five direct reports and approximately 150 indirect reports. The Chief Claims Officer, Argo Group collaborates with other Argo Group executives in Underwriting, Actuarial, Finance, Risk, and Legal to formulate strategic plans and policy to meet group profitability and growth objectives. The role provides claim leadership and direction to the Senior Management of all Argo Group claims operations, focusing on consistent execution of claims functions and maintenance of operational excellence.

Responsibilities

Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving growth and profitability targets.
Works collaboratively with representatives of the corporate actuarial team.
Strategically manages teams to provide customers and partners with strong claims service and technical capabilities, including coverage analysis, claims resolution, and settlement negotiation.
Leads, directs, and has accountability for establishing claims performance objectives and metrics at all organizational levels.
Drives continuous improvement through initiatives involving employees, processes, and technology.
Identifies and implements claims best practices in all operating units for proper and consistent claims performance, including management responsibility for claims compliance and achieving appropriate financial outcomes.
Effectuates claims resolution and process improvement while maximizing cost effectiveness and educating business managers/leaders on claims drivers and trends.
Establishes working relationships with claims vendors and negotiates vendor contracts to maximize financial benefit.
Manages claims litigation, establishing and maintaining an enterprise-wide specialized litigation management unit.
Provides guidance and direction to claims managers and professionals through continuous management involvement.
Supports the claims selection process to retain claims professionals with appropriate technical expertise, maturity, and commitment to excellence.
Drives consistent and timely application of claim adjudication and litigation management strategies.
Proactively communicates accurate and timely reflection of loss development, potential/actual financial exposure, coverage issues, claim strategies, and ALAE and ULAE containment.
Makes timely, solid decisions and recommendations supportive of strategic outcomes/results.
Maintains productive relationships with clients, business partners, and organizational peers with a focus on timely and meaningful exchanges of information.

Requirements

Accomplished and highly capable insurance professional with significant experience in a senior management commercial property and casualty claims role within an organization with a full-scale domestic orientation.
Highly effective leadership skills and a consistent record of superior results in leading a successful commercial claims organization with operations located throughout the United States and Bermuda.
Thorough understanding of property and casualty financial and actuarial concepts and requirements and their influence on the claims reserving process and financial outcomes.
Experience in designing and implementing claims technology solutions.
Possesses an analytic and metric-driven focus combined with strong strategy development and execution skills.
Able to develop and provide corporate presentations to senior and executive claims management based upon metric-driven analysis and conclusions.
Excellent communication skills with the ability to build consensus both internally and externally.
Strong focus on execution and delivering expected results to all stakeholders.
Client focus – ability to effectively determine specific client needs and provide value-added solutions.
Proven business leader with strong knowledge of Argo Group US, Inc.’s business, understanding return on capital, expense, risk, and efficient use of capital and how these link together to translate into actions.
Demonstrates inner strength, courage to do the right thing daily.
Intellectual curiosity, consistently considers all options and is not governed by conventional thinking.
Ability to build commitment both internally and externally, communicate compelling and inspired corporate vision, and gain support for views, opinions, and decisions.
Strong focus on selection – ability to identify, attract, and hire talented people.
Dedicated to developing talent and helping people realize their full potential.
Team builder, understands success is dependent upon team performance, creates strong morale and spirit, shares wins and celebrates success as a team.
Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.
Extensive knowledge and experience with adjudicating and managing claims for a portfolio of commercial products/program lines including surety, auto, general liability, workers’ compensation, property, asbestos/environmental, reinsurance and the relevant claims handling practices supporting such products/programs.
Skilled in coverage, liability and damages analysis.
Comprehensive knowledge of the litigation management process, relevant case regulation and statutory law.
Applicants must be legally authorized to work in the United States.
At this time, we are not able to sponsor or assume sponsorship of employment visas.

Skills

Claims leadership
Strategic planning
Operational planning
Claims service
Technical capabilities
Coverage analysis
Claims resolution
Settlement negotiation
Performance management
Continuous improvement
Process improvement
Technology implementation
Claims best practices
Claims compliance
Financial outcomes management
Cost effectiveness
Vendor management
Contract negotiation
Litigation management
Mentoring
Succession planning
Training plan development
Claim adjudication
Loss development communication
Financial exposure assessment
Coverage issue assessment
Claim strategy communication
ALAE containment
ULAE containment
Complex claims assessment
Decision making
Relationship building
Client needs assessment
Value-added solutions
Return on capital analysis
Expense management
Risk management
Capital efficiency
Communication
Consensus building
Execution
Client focus
Business leadership
Talent identification
Talent attraction
Talent hiring
Talent development
Team building
Morale building
Spirit building
Coverage analysis
Liability analysis
Damages analysis

Location

Chicago, IL
Los Angeles, CA
New York City, NY
Omaha, NE
Richmond, VA

Work Type

Full-Time
In-Office
100% in-office

Experience Level

Executive management
Senior management
Significant experience in a senior management commercial property and casualty claims role
Proven track record of successful outcomes in litigation management
Career history that underscores continuous advancement

Education Level

J.D. from an accredited law school
CPCU or other relevant professional designation is desirable

Salary/Compensations

Chicago, Los Angeles, New York City, and Richmond Pay Range: $270,000 - $350,000
Eligible for an annual bonus and long-term incentives based on company and individual performance

Benefits

Competitive compensation package
Performance-based incentives
Comprehensive benefits program
Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Professional development opportunities

About the Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market.
Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.
The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Equal Opportunity

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.
We encourage talented people from all backgrounds to apply.