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About the Role

As a Shift Supervisor at Lindt USA, you will join a team that believes in your abilities to create a positive and engaging in-store experience for our customers. Our retail teams play an integral part in delivering a premium experience to our customers, and it takes a positive, highly engaged self-starter to satisfy our customers with every interaction.

Responsibilities

• Ensure store meets or exceeds weekly, monthly, annual sales plan.
• Model understanding and commitment to the store's sales mission and effectively communicate it to staff.
• Assist with development of each team member's individual commitment to sales results.
• Model and supervise staff to ensure sales goals and external sales opportunities are achieved.
• Model Lindt standards through everyday activities.
• Monitor and escalate stock levels to Store Management to avoid out of stocks/overstocks/dated product.
• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines.
• Help train sales staff to ensure sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, ensuring solid product knowledge is demonstrated.
• Escalate issues to Store Management in a professional and timely manner.
• Ensure store meets or exceeds company standards for operational controls and compliance.
• Manage inventory control/shrink.
• Manage cash (POS, paperwork, logs, policies & procedures).
• Comply with all Quality Assurance policies & procedures.
• Maintain store cleanliness.

Requirements

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays.
• Must successfully pass a background screening.

Skills

• Sales
• Staff Development
• Operational Controls
• Inventory Control/Shrink
• Cash Management
• Quality Assurance
• Customer Service

Location

• U.S.

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High School Graduate or equivalent

Salary/Compensations

• $17.75 - $18.75

Benefits

• Bonus and/or long-term incentive may be included as part of this compensation package.

About the Company

• Lindt is a global fast-growing consumer goods company, enchanting the world with premium chocolate.
• Driven by passion for excellence and going the extra mile to ensure every Lindt experience is exceptional.
• Geared towards making a positive impact in the world of premium chocolate and in the lives of employees, customers, and communities.
• Embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration.

Equal Opportunity

• Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
• All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.