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About the Role

The Route Relief Sales Representative supports the Sales Manager by planning and executing relief for assigned routes. This role ensures uninterrupted service to customers by delivering products, maintaining inventory, and promoting customer satisfaction in the absence of the regular Route Sales Representative.

Responsibilities

• Collaborate with the Sales Manager to plan route relief schedules in advance.
• Deliver products, equipment, and supplies to existing customers during assigned relief periods.
• Solicit additional product purchases from current customers to drive sales.
• Collect customer payments and manage daily route bank deposits.
• Load and maintain accurate truck inventory for each customer visit.
• Maintain product freshness and appropriate shelf presentation.
• Ensure high levels of customer satisfaction through consistent service and support.
• Maintain and service coffee brewing equipment at customer locations.
• Record and update accurate sales, inventory, and delivery information.
• Participate in trade shows and special events to promote company products.
• Perform routine vehicle maintenance and keep the truck clean.
• May be asked to perform additional duties as necessary.

Requirements

• High school diploma or equivalent required.
• Passing score on aptitude test required in lieu of high school diploma or equivalent.
• 1 year of customer service or sales experience required.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years of age.
• Valid driver’s license required; CDL may be required based on location.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of pre-employment physical.
• COVID vaccination may be required depending on customer requirements for route access.

Skills

• Customer service
• Sales
• Route sales
• Cold calling
• Direct Store Delivery (DSD)
• Vehicle maintenance
• Inventory management
• Customer satisfaction
• Equipment maintenance

Location

• On-site

Work Type

• On-site
• Daily travel between company location and customer establishments

Experience Level

• 1 year of customer service or sales experience

Education Level

• High school diploma or equivalent
• Passing score on aptitude test

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Short-term disability
• Long-term disability
• Paid time off
• Employee assistance program

About the Company

• Community Coffee is America’s #1 family-owned and operated retail coffee brand.
• We blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment.
• We offer a setting that challenges you to grow professionally while making a meaningful impact every day.
• Transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Equal Opportunity

• Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law.
• Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
• When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
• Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.