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About the Role

The Laboratory Assistant performs phlebotomy, specimen processing, registration, and limited laboratory testing. This role requires interaction with patients and the ability to manage time effectively.

Responsibilities

• Performs phlebotomy, specimen processing, registration, and limited laboratory testing.
• Exhibits courteous and cooperative behavior towards patients, families, visitors, volunteers, students, peers, and providers.
• Anticipates service needs and proactively resolves issues.
• Consistently holds self and others accountable for meeting patient/customer service standards.
• Practices service recovery skills.
• Works openly and collaboratively both inside and outside the department; promotes performance improvement.
• Follows through on statements and actions in a timely manner.
• Strives for excellence in all endeavors.
• Encourages discussion and consensus building.
• Recognizes and adapts to different viewpoints and opinions, values diversity.
• Uses "indoor" voice.
• Avoids interrupting others.
• Champions change and exhibits flexibility and adaptability.
• Accepts responsibility for own actions, behaviors, and decisions.
• Maintains compliance with the Absenteeism and Tardiness policy.
• Consistently optimizes time efficiently and effectively.
• Reports to work promptly at the beginning of the work shift and prepares to begin work.
• Returns to work promptly from lunch and breaks.
• Completes work assignment and departs timely.
• Is viewed as a resource in the department when dealing with issues of systems and resources and accomplishing tasks in the most efficient and effective ways.
• Obtains specimens and independently performs lab tests in the CLIA "waived" and "moderate" complexity category.
• May assist Medical Technologist/Medical Laboratory Technician with performance of other tests, quality controls, and projects as assigned.
• Performs phlebotomy duties as required, obtaining venous and capillary blood specimens as ordered.
• Completes paperwork necessary to process specimens (registration, order entry and result entry).
• Transports STAT blood work and alerts Laboratory Technician to STAT testing.
• Transports specimens from the OR.
• Cleans and disinfects equipment.
• Assesses the patient for risk or potential of neglect or abuse.
• Makes referrals as appropriate.
• For Medicare patients, determines if ordered laboratory tests meet Medicare medical necessity guidelines and obtains Medicare ABN (Advanced Beneficiary Notice) prior to obtaining specimen, when indicated.
• If needed, consults with ordering practitioner about diagnosis for a specific test.
• Accurately registers patients and enters orders tests in Meditech and completes all necessary paperwork in a timely fashion.
• Is proficient in the utilization of the general laboratory applications of the laboratory information system.
• Maintains competencies in all areas.
• Refers to Standard Operating Procedures when needed.
• Maintains a safe environment and observes standard safety practices with particular attention to standard precautions.
• Processes reference laboratory and pathology testing.
• Performs breath alcohol testing.
• Maintains current certification for breath alcohol testing.
• Performs urine drug screen collections.
• Maintains current DOT certification for urine drug screen collections.
• Demonstrates technical aptitude.
• Understands and complies with patient privacy and HIPPA regulations.
• Complies with the phone usage policy at NCH.

Requirements

• High school graduate or equivalent.
• Associate degree preferred.
• One year of phlebotomy experience is preferred.
• Clerical/secretarial experience is preferred.
• Familiarity with computer applications required.
• Must have technical aptitude and a willingness to learn software applications used at AVH.
• Must have time management skills and be detail oriented.
• Must have critical thinking and problem-solving skills.

Skills

• Knowledge of medical terminology is desirable.
• Familiarity with computer applications.
• Technical aptitude.
• Willingness to learn software applications.
• Congenial and pleasant disposition.
• Time management skills.
• Detail oriented.
• Critical thinking skills.
• Problem-solving skills.
• Proficiency in the utilization of the general laboratory applications of the laboratory information system.
• Ability to maintain competencies in all areas.
• Ability to maintain a safe environment and observe standard safety practices.
• Ability to maintain current certification for breath alcohol testing.
• Ability to maintain current DOT certification for urine drug screen collections.
• Understanding and compliance with patient privacy and HIPPA regulations.

Location

• AVH

Work Type

• Full-time

Experience Level

• 1 year of phlebotomy experience preferred
• Clerical/secretarial experience preferred

Education Level

• High school graduate or equivalent
• Associate degree preferred
• Phlebotomy certificate desirable