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The CRM Executive will plan and implement multi-channel CRM activity across the reader lifecycle for a 9-month fixed-term contract.

Plan, develop and implement multi-channel campaigns such as acquisition, in-life, upsell/cross-sell, renewal, and winback.
Deliver multi-channel and measurable customer campaigns and journeys.
Present plans and activity performance to a broad range of stakeholders.
Participate in team and cross-functional meetings.

Experience building campaigns using a CRM tool (ideally Braze, but not essential).
Experience in marketing performance tracking, analysis, and reporting.
Experience in audience-centric, data-driven marketing.
Experience executing activity across email; other channels are a bonus.

Minimum £30,000 per annum for full-time roles, dependent on skills and experience.

30 days of annual leave plus bank holidays.
Option to purchase an additional 5 days of annual leave.
Generous pension scheme: 5% employee contribution with 8-12% employer contribution.
2 volunteering days annually.
Option of payroll giving.
Season ticket loans.
Private healthcare.
Life cover.
Income protection.
Eye tests.
Optional dental insurance.
Enhanced maternity, paternity, adoption, and shared parental leave policies.
Supportive policies for IVF, menopause, baby loss, and trans equality.
Access to employee benefits platform for health and wellbeing support.
Free yoga and pilates classes.
Corporate gym membership.
Cycle to work scheme.

The Guardian is a diverse and inclusive global organisation delivering fearless, investigative journalism.
The team comprises award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts.
The company offers a challenging and exciting environment for career development with a focus on training, growth, and fostering an inclusive culture.
The Guardian is the first major media organisation to achieve B Corp status.
The company values honesty in applications and does not use AI-assisted technology to review applications.

Actively encourage applications from groups traditionally underrepresented in the UK media.
Value and respect all differences in all people.
Aspire to have inclusive working experiences and an environment that reflects the audience served.
Ensure people have equal access to career development opportunities, their voices are heard, and they can contribute to the future.
Actively encourage applications from people of all backgrounds.
All roles are open for everybody to apply.
Support throughout the recruitment process, including providing documents in accessible formats or personalizing the process.
Champion diversity of thought.
Various employee forums provide a platform to use their voice to foster an inclusive workplace.

CRM Executive at The Guardian

CRM Executive