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About the Role
As Associate Director of Logistics for the UK and Ireland, you will lead the end-to-end Logistics function, with overall responsibility for team leadership, P&L management, and operational performance. You will drive efficiency, service excellence, cost optimization, and strategic execution across the logistics network, ensuring the delivery of business objectives and customer expectations throughout the two countries. You will be a part of the UK&IE SMT team and be the senior logistics POC representing your markets globally, reporting directly to the European Logistics Director.
Responsibilities
- Owning relationships with 3PLs at a senior level, focusing on providing a best-in-class delivery experience.
- Optimizing the carrier mix to balance cost and service.
- Measuring and driving improvements across core logistic metrics (e.g., OTD, Cost per order, Labour minutes per box).
- Driving strategic crisis management and risk mitigation projects to ensure minimal service disruption.
- Leading and motivating a team by example and embodying company DNA.
- Owning and continuously improving engagement scores to make the Logistics department a great place to work.
- Prioritizing and communicating effectively to ensure alignment on goals.
- Working cross-functionally with local teams (production, marketing) and global counterparts.
- Full UK and Ireland Logistics P&L ownership, including 3PLs, middle & final mile transport, and overheads.
- Managing contracts and reducing delivery costs through supplier negotiations and creative initiatives.
- Collaborating with the finance team to meet and exceed budget expectations.
- Creating long-term solutions to reduce delivery errors with suppliers and internal teams, using data to measure effectiveness.
- Evaluating new partner opportunities, including selection and onboarding of new carriers based on performance, service, and cost.
- Evaluating customer feedback (NPS, Trustpilot) to identify improvement areas and set initiatives.
- Partnering with global tech and data teams to ensure local teams have the right tools, focusing on AI and automation.
- Driving and owning the logistics strategy, curating yearly OKRs in collaboration with the business plan, and focusing on execution.
Requirements
- At least 5+ years of experience working with or for national B2C carriers.
- Contract management experience negotiating terms and conditions with third parties.
- P&L ownership with demonstrable experience of cost savings in challenging environments.
- Expertise in UK final mile delivery networks.
- Clear track record of improving courier final mile performance using data.
- Attention to detail and a results-driven mindset.
- Excellent leadership and people management experience with evidence of building engaged teams.
- Proven track record of curating strategic initiatives (short and long term).
- Strong problem-solving abilities and a proactive approach.
- Understanding of Logistics tech systems (e.g., TMS) to engage with technical stakeholders.
- Ability to work collaboratively in a fast-paced environment, demonstrating egoless DNA.
- Proficiency with data analysis tools (Google suite, SQL, Power BI, AI).
- Experience working with perishable products and their specific final mile processes (desirable).
- Industry relationships within UK final mile carriers and tech providers (desirable).
- Independent right to work in the UK; sponsorship is not provided.
- Cooperation with HelloFresh in all health and safety matters.
- Responsibility for own and others' health and safety.
- Immediate reporting of incidents and raising health and safety concerns.
- Disclosure and Barring Service (DBS) checks will be processed.
- Disclosure of relevant information at application and throughout the process is required.
- If a current HelloFresh employee, discussion with Line Manager is required.
Skills
- Logistics
- P&L Management
- Team Leadership
- Operational Performance
- Efficiency Improvement
- Service Excellence
- Cost Optimization
- Strategic Execution
- Performance Management
- Carrier Management
- Risk Mitigation
- Budget Management
- Contract Management
- Supplier Negotiation
- Innovation
- Data Analysis
- AI
- Problem Solving
- Cross-functional Collaboration
- Google Suite
- SQL
- Power BI
Location
- London, UK
Work Type
- Hybrid Working Policy
- Onsite (minimum 3 days pw between sites: London, Derby, HFDN)
- Travel required (monthly/bimonthly to Ireland, opportunity for travel in Europe)
Experience Level
- Associate Director
- 5+ years of experience
Benefits
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and an employee assistance programme
- Dog friendly office
- Nursery support scheme
- Cycle to work scheme
- Group Life Assurance
About the Company
- HelloFresh is a meal kit company.