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About the Role

Our People (HR) Business Partners support business functions with all people-related matters in a consistent approach aligned with our values. They are passionate about creating a great employee experience, acting as the face of the People Team for our Energists and leaders, and providing approachable, clear, and honest support throughout the employee lifecycle. As a People Business Partner, you will become a Subject Matter Expert in your partnered business units, using data and reporting to provide consultative advice to leadership, acting as an agent of change, coach, advocate, and critical voice. You will be responsible for building organizational and people capability, planning and managing talent, and developing departmental approaches to achieve organizational objectives and create high-performing business areas. You will champion a values-driven approach, helping to create a culture of belonging and develop talent for today and tomorrow.

Responsibilities

Act as an agent of change, supporting and guiding business leaders and people managers with strong, generalist HR support to ensure compliance and an employee experience in line with our values.
Support business areas in robustly managing performance and developing high-performing teams through continuous performance practices, including supporting ER cases and providing development opportunities for top talent.
Act as a trusted advisor to employees and management to professionally and discreetly resolve employee relations issues.
Lead people-related meetings such as grievance and disciplinary hearings, liaising with legal counsel when required to ensure compliance.
Compile investigation, disciplinary, grievance, and flexible working request outcomes.
Advocate for data-driven decision-making and utilize HRIS data for insights to support conversations and drive stakeholder decisions.
Communicate, influence, and consult with stakeholders in an impactful manner, leading by example.
Lead employee engagement and action planning with stakeholders.
Support performance cycles, including participation rates and leading calibration sessions for assigned areas.
Support the wider People Team in implementing people strategies that align with business aims.
Assist business areas and Head of People Partnering with talent and organizational development as needed, including recruitment, secondments, and organization design.
Demonstrate people experience in carrying out responsibilities, ensuring a values-led culture aligned with the behavioral framework.
Collaborate with ESB colleagues to create alignment and strengthen partnerships, demonstrating the value of 'better together'.

Requirements

Previous experience in an HR Business Partner or HR Manager role
Strong HR generalist background
Strong experience in leading complex employee relations issues
Experience implementing initiatives to execute against a people strategy (e.g., employee engagement, salary review, performance management, remuneration annual processes)
Change management experience
Ability to work collaboratively with stakeholders across different functions and levels
Project management skills
Strong written and verbal communication skills
Ability to work in a team, collaborating with a center of excellence
Strong knowledge of employment law and employee rights
Expertise in data and analytics
Proven record of developing strong relationships with stakeholders
Proactive and adaptable to change
Comfortable working in a fast-paced environment
Experience implementing HR policies and procedures
Values-driven and customer-centric approach
CIPD Level 5 Qualified or above

Skills

HR generalist
Employee relations
Performance management
Change management
Collaboration
Project management
Written communication
Verbal communication
Teamwork
Employment law knowledge
Data analysis
Relationship building
Adaptability
Data-driven decision making
Consultative advice

Location

Chiswick, London

Work Type

Hybrid

Experience Level

Mid-level

Education Level

CIPD Level 5 Qualified or above

Salary/Compensations

Up to 10% Performance Bonus
Annual Salary Reviews

Benefits

Hybrid Working – Every team has its own SPARK Working Charter.
Dedicated Learning & Development Team – Supporting development through workshops, coaching and learning opportunities.
Learning Platform – Access thousands of learning resources.
Educational Sponsorships – Supporting professional development (e.g., Code First Girls).
Up to 10% Performance Bonus
Annual Salary Reviews
Real Living Wage Employer accreditation
Your Birthday Off
Three So Giving Days – Paid time to support a cause.
Enhanced Family Leave
Employee Assistance Programme (EAP) – Confidential support available 24/7, 365 days a year.
Wellbeing Resources via Perkbox – Articles, tools, guidance, perks, and discounts.
Physical Wellbeing – Free eye tests and annual flu vaccinations.
Menopause Policy – Providing support and guidance.
Affinity Groups – Connect with colleagues through employee-led communities.
Monthly Social Events
Charitable Fundraising

About the Company

So Energy was created in 2015 with the goal of improving energy supply services.
The company has grown rapidly but sustainably, serving 300,000 customers and employing over 450 people.
So Energy is focused on a net-zero future and is partnered with ESB.
The company is customer-centric, tech-led, and passionate about sustainability.
So Energy is driven to do its best for customers, colleagues, and the planet.
The workplace culture is supportive, empowering, inclusive, and offers growth opportunities.
So Energy operates with six core values: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Equal Opportunity

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all.
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
We believe our unique qualities should be celebrated as they are critical to our innovation.
It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.