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About the Role

We are looking for an experienced People Partner to join our Customer Operations People Partner team. You will work with leaders across Customer Operations to design and deliver their people strategy, ensuring an excellent people experience. You will coach employees to drive great outcomes and be part of the Operations leadership team while belonging to the People Collective.

Responsibilities

• Partner with Directors across Operations teams to create and deliver a people plan that enables employees to solve problems with empathy and pace.
• Collaborate with Senior Leadership teams across Operations to drive high performance, engagement, and healthy organisation design.
• Own the people's life-cycle within your business area, proactively iterating and improving your approach.
• Collaborate with the Diversity Lead to drive measurable change in company-level D&I goals within Tech & Business teams.
• Identify and surface trends in data to improve organisational health and drive change through stakeholders.
• Support headcount management decisions, aligned with budget for the areas.
• Empower and coach managers to improve their leadership skills.
• Help teams develop strong diversity and inclusion practices.
• Work with leads in People (Learning & Development, Reward, Talent, etc.) to define team-specific requirements.
• Monitor external trends to inform internal best practices.

Requirements

• Experience building strong, trusting relationships with Director-level stakeholders.
• Significant experience as a People Partner working with varied Operational business areas.
• Inclusion is at the forefront of your mind at all times.
• Ability to prioritise in a fast-paced, high-growth environment.
• Experience designing, delivering, and embedding new ways of doing things.
• Comfort analysing data to make data-based decisions.
• Experience in areas such as organisational design, employee relations, succession planning, and talent development.

Location

• Remote

Work Type

• Remote
• Flexible working hours

Experience Level

• Experienced People Partner

Salary/Compensations

• £57,000 - £75,000

Benefits

• Incentive Awards tied to performance
• £1,000 learning budget each year
• Macbooks provided
• Extra support for work-from-home setup

About the Company

• We are on a mission to make money work for everyone, moving away from traditional banking complexities.
• Our product offering has grown significantly over 10 years, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a kids account, credit cards, savings, investments, and pensions.
• We are known for our hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
• We focus on solving problems and changing lives through our products.
• Our People team operates with a 'Monzo Magic' culture: Mission, Action, Growth, Inclusion, Care.
• We foster a culture centered on customers, combining the best of tech with banking.
• We empower a diverse, high-performing, innovative, and agile workforce.

Equal Opportunity

• All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
• We are an equal opportunity employer.
• Diversity and inclusion are a priority, with support for all people to grow at Monzo.
• We are embracing diversity by fostering an inclusive environment for all people to do the best work of their lives.