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About the Role

The Retail North Lead is a part-time position responsible for supporting Custom Shop, web order pick-up, and graduation services. This role involves using warehouse management and POS systems, upholding customer service standards, mentoring sales associates, and maintaining operational organization.

Responsibilities

• Oversee Custom Shop processes, including execution and inventory management.
• Mentor and train part-time sales associates on Custom Shop procedures and expectations.
• Maintain and support operational consistency through training and daily oversight.
• Provide customer service support by addressing Custom Shop-related questions, concerns, and inventory issues.
• Ensure daily cleaning and organization of all Custom Shop areas.
• Oversee and maintain the Web Pick-Up area, ensuring it is organized and fully operational.
• Support order management by following established procedures and maintaining organization throughout all pick-up zones.
• Troubleshoot order issues and assist with customer concerns as needed.
• Ensure daily cleaning and organization of all Web Pick-Up areas, including non-customer-facing spaces.
• Empower team members to take ownership of their roles by delegating tasks, following up, and providing constructive feedback.
• Lead and mentor sales associates by exemplifying core values, demonstrating customer service standards, and ensuring SOPs are followed.
• Recognize when sales associates need guidance or support and proactively offer assistance.
• Support driving the business.
• Open and close the store.
• Handle cash responsibilities including drawer counts.
• Support the team as floor manager and handle general operational needs.

Requirements

• High school diploma or GED required.
• Sales associate experience required.
• Communicate with internal and external partners.
• Must be able to lift 50 pounds.
• Must be able to move about and ascend/descend stairs, ramps, and ladders.
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (able to identify and distinguish colors).
• Continuous standing, walking, using stairs, hearing, speaking, bending, crouching, and working in close proximity with others.

Skills

• Customer Focus
• Collaborating with Others
• Ensuring Accountability
• Continuous Learning
• Fostering Communication
• Problem Solving
• Attention to Detail
• Planning and Organizing
• Team Leadership
• Training
• Warehouse management system (ShipHawk)
• POS system (Shopify)
• NetSuite
• Lead, or similar role, experience (preferred)
• Technology experience: POS system and Warehouse Management System preferred

Location

• Main store

Work Type

• Part-time
• Retail schedule including early mornings, evenings, weekends, holidays, and game days

Experience Level

• Sales associate experience required
• Lead, or similar role, experience (preferred)

Education Level

• High school diploma or GED required

About the Company

• Please see our career site to learn about our culture and values.

Equal Opportunity

• Our commitment to equal opportunity employment (EOE) extends to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, disciplinary action, layoff, training, and benefits. We strive to provide a work environment free from discrimination, harassment, and retaliation.