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About the Role

As a Meet & Greet Volunteer, you'll be the first point of contact for people accessing our services. You'll help create a warm, welcoming environment, provide practical support, and play an important role in helping people feel comfortable as they begin their recovery journey.

Responsibilities

• Welcome visitors and provide a friendly first impression.
• Support reception with enquiries and appointments.
• Help service users complete registration paperwork.
• Signpost people to support services and community resources.
• Assist with telephone calls relating to housing, benefits, and other needs.
• Issue food parcels and vouchers where appropriate.
• Help keep reception and client areas tidy and welcoming.
• Promote recovery, involvement, and positive engagement.

Requirements

• Must be 18 years of age or older.
• Subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.

Skills

• Excellent communication and people skills.
• Friendly, approachable, and supportive attitude.
• Understanding and compassion for people facing challenges.
• Respect for confidentiality and professional boundaries.
• Passion for helping others and making a difference.

Location

• Tower Hamlets

Work Type

• Volunteer

Experience Level

• Gain experience of volunteering within the substance misuse field.

Benefits

• Comprehensive training and guidance.

About the Company

• Join our Tower Hamlets Reset Recovery Team.

Equal Opportunity

• We are committed to creating an environment that respects and values diversity, with a positive and supportive culture where everyone feels welcome, empowered, and represented.