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About the Role
As Service Assistant Manager, you will support the Service Manager in ensuring the smooth day-to-day operation of the service department, driving performance, maintaining customer satisfaction, and supporting the team to achieve their goals.
Responsibilities
- Assisting with daily service department operations
- Supporting and mentoring service advisors and technicians
- Managing customer inquiries and resolving escalations
- Ensuring service KPIs, productivity and quality standards are met
- Coordinating workflow and vehicle scheduling
- Maintaining manufacturer and dealership processes
- Supporting reporting, administration and compliance
Requirements
- Previous experience in an automotive service environment
- Leadership or senior advisor experience preferred
- Strong customer service and communication skills
- Ability to support, coach and motivate a team
- Good organisational and problem-solving skills
- A current driver licence
Skills
- Leadership
- Customer service
- Communication
- Team motivation
- Organisation
- Problem-solving
Location
- Liverpool
Work Type
- Full-time
Experience Level
- Management support role
- Senior advisor experience preferred
Benefits
- Opportunity to step into or develop management skills
- Supportive leadership and friendly team culture
- Long-term growth potential
- Modern facility
About the Company
- Chery Liverpool is part of an exciting and rapidly growing automotive brand, known for innovation, reliability and strong customer focus.
- Our dealership prides itself on delivering excellent aftersales service and creating a positive, professional environment for both customers and staff.