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About the Role

ShipperHQ is seeking a passionate QA Lead to build a culture of quality, lead by example, and drive continuous improvement. This role involves mentoring engineers, scaling test automation, improving development processes, and ensuring a reliable, high-performing product for customers.

Responsibilities

• Lead and mentor the QA team, fostering a culture of quality, accountability, and continuous improvement.
• Own the testing strategy, balancing manual and automated testing while driving an automation-first approach.
• Design, build, and maintain automated test frameworks, including AI-assisted and dynamically generated test cases.
• Collaborate with Product and Engineering to define test plans, improve test coverage, and ensure features meet business requirements.
• Support and improve CI/CD pipelines by integrating automated testing into GitLab workflows.
• Document, prioritize, and help resolve defects while driving root cause analysis and process improvements.
• Champion best practices in software quality, performance testing, and release readiness across the engineering organization.
• Evaluate and implement AI tools that improve testing efficiency and engineering productivity.
• Navigate ambiguity, prioritize effectively, and lead quality initiatives in a fast-moving environment.

Requirements

• Experience leading or mentoring QA engineers in an Agile software development environment.
• Strong experience building and maintaining automated test frameworks.
• Hands-on experience with Playwright or similar browser automation tools (Cypress, Selenium, etc.).
• Experience developing test strategies for web applications, APIs, and integrations.
• Experience working with CI/CD platforms such as GitLab or Bitbucket.
• Practical experience using AI tools (Claude Code, ChatGPT, Gemini, Copilot, etc.) to accelerate testing and automation.
• Ability to write moderately complex SQL queries (MySQL or similar).
• Familiarity with Docker, Unix/Linux, Git, and modern software development practices.
• Strong analytical, organizational, and project leadership skills with the ability to manage multiple priorities.
• Excellent communication skills with the ability to partner effectively across Product and Engineering.
• A proactive, systems-thinking mindset with a passion for improving quality, processes, and team effectiveness.

Skills

• Playwright
• Cypress
• Selenium
• GitLab
• Bitbucket
• AI tools
• SQL
• Docker
• Unix/Linux
• Git

Location

• Austin, TX

Work Type

• Hybrid
• Full-time

Experience Level

• Lead

Salary/Compensations

• Compensation is based on experience

Benefits

• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

About the Company

• ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.
• Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries.
• Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.

Equal Opportunity

• At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve.
• As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart.
• With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.