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About the Role

The Customer Service Operative (Security) will provide a secured and clean environment for both customers and staff. The role primarily involves security duties with some cleaning responsibilities.

Responsibilities

• Undertake regular patrols of the Centre as instructed by Management.
• Carry out all duties in accordance with instructions issued by Management.
• Comply fully with the Health & Safety Policy for the centre.
• Ensure that the requirements of the Fire regulations are strictly complied with.
• Ensure that the Rules & Regulations of the Centre are complied with at all times.
• Open and close the Centre (e.g. Act as key holder).
• Ensure that all incidents are recorded in Incident Log.
• Ensure that contractors arriving on site adhere fully to the centre procedures for contractor management.
• Escort contractors when required.
• Ensure that the centre is a safe and pleasant environment.
• Assist with enquiries from members of the public, if and when required.
• Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.
• Report any faults or breakages to management.
• Deal with all ad hoc general enquiries and office administration and help build the relationship between tenants, contractors and centre management.
• Maintain a clean and safe environment at all times.
• Perform entire mall sweeps.
• Remove all food and liquid spillages immediately.
• Check, clean & tidy public toilets every 30 mins.
• Report to management, stock needed and replenish stocks when instructed to do so (e.g. soap & toilet paper).
• Litter pick.
• Sweep service roads & outer areas.
• Clean tiled areas with scrubber dryer or mop.
• Clean Management Suite daily.
• Dust & cobweb removal.
• Clean & sanitize all fixtures & fittings and signage.
• Chewing gum, sticker & graffiti removal.
• General Hoovering.
• Waste removal & management.
• Assist in any other areas of cleaning when required.

Requirements

• Good knowledge of security protocols.
• Good customer service focus.
• Ability to support team with tasks not listed but undertaken by all members of the team.
• Experience in the provision of cleaning services in a busy environment visited by members of the public.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Well presented.
• Good interpersonal and communication skills.
• Able to work in both internal and external environments.
• Willingness to partake in further on-site training.
• Basic Knowledge of H&S legislation.
• Flexible working approach to work patterns.

Skills

• Security protocols
• Customer service
• Cleaning services
• Working on own initiative
• Dealing with demanding situations
• Interpersonal skills
• Communication skills
• H&S legislation
• Security Industry Authority (SIA) badge

Work Type

• Fixed Shifts
• 40 hours PW

Salary/Compensations

• £13.21/hr

Benefits

• Benefits Booklet for more information