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About the Role

This role involves managing a prime London office building undergoing refurbishment, overseeing its transition through development and mobilization phases, and long-term occupancy. The Building Manager will be responsible for delivering site-based property management services, ensuring operational efficiency, and maintaining high standards for tenants and occupiers.

Responsibilities

• Ensure high site standards in cleaning, repair, and presentation.
• Manage service charge recoverable services, ensuring compliance with standards, quality, time, and cost objectives.
• Handle tenant queries efficiently and professionally, directing them to third parties when necessary.
• Ensure agreed services are provided in accordance with lease obligations.
• Act as the first point of contact during emergencies, coordinating third-party stakeholders for swift resolution.
• Evaluate contractor relationships and service delivery, addressing shortcomings promptly.
• Prepare and implement contingency plans for site attendance, including cover for absences.
• Acquire working knowledge of technical equipment, including BMS and other monitoring systems.
• Arrange repairs for client floors with appropriate contractors and complete necessary paperwork.
• Monitor contractor performance to ensure work quality and adherence to timelines.
• Establish and implement best practices for safe working.
• Ensure Operation Reporting Systems are up-to-date and complete.
• Ensure compliance with all legal and statutory requirements, including Health and Safety.
• Prepare the site for risk assessment, aiming for a minimum 90% compliance rating.
• Ensure risk assessments and action plans are implemented diligently.
• Complete and upload required checklists within appropriate time scales.
• Record and update utility consumption for the site.
• Manage personnel and contractors, monitoring performance, developing skills, and addressing issues.
• Assist in the preparation of the annual service charge budget.
• Track expenditure and monitor invoices.
• Manage and liaise with management, technical, and administration staff on strategic and operational issues.
• Engage with tenants, monitor their works, and ensure compliance with building regulations.
• Establish and maintain clear communication lines with all relevant parties.
• Attend compulsory internal training courses and identify personal training needs.

Requirements

• Experience in managing a prime London office building through refurbishment, development, and mobilization phases.
• Experience in long-term building occupancy with tenant fit-outs.
• Ability to implement strategies for contractor supervision and standard maintenance.
• Technical knowledge of building systems and M&E.
• Ability to evaluate technical recommendations with commercial awareness.
• Experience in managing personnel and contractors.
• Experience in assisting with budget preparation and expenditure tracking.
• Experience in tenant engagement and monitoring works.
• Experience in establishing and maintaining communication lines.
• Experience in attending training and identifying training needs.

Skills

• Technical Knowledge of Building systems
• Good understanding of Hard and Soft services esp M&E
• Understanding of Budgets and Service charges
• Health and Safety IOSH
• Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) beneficial
• Contractor Management

Location

• London

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• IOSH

Salary/Compensations

• £70,000 - £80,000 per annum

Benefits

• See Benefits Booklet for more information

About the Company

• 70 Fenchurch Street is a landmark 13 storey office building, spanning 215,000 sq ft currently undergoing a comprehensive refurbishment to provide Grade A office space, new roof terraces, improved end of trip facilities and advanced sustainability features. Completion of the refurbishment is scheduled for Q1 2028.