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About the Role

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.

Responsibilities

Customer service, sales, customer issue resolution- 75%.
Basic vehicle service tasks, oil, tires, fluids- 25%.
Store operations, opening/closing, inventory, displays- as needed basis.
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Learn all aspects of store operations and flex between front/back shop tasks.

Requirements

High School Diploma or equivalent.
Valid automobile driver's license.
Customer service and career growth mindset.
Ability to learn and perform basic vehicle service tasks.
Ability to learn and operate store systems.
2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
Previous consumer retail sales experience.
Previous automotive experience a plus.
Previous management/supervisory experience a plus.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
Temporary work authorization or the need for sponsorship may disqualify you from employment.

Skills

Customer service
Sales
Customer issue resolution
Basic vehicle service tasks
Oil changes
Tire services
Fluid services
Store operations
Opening/closing procedures
Inventory management
Merchandising/display setup
Management support
Acting as Manager-On-Duty
Operating store systems

Location

North America

Work Type

Hybrid Role
Full-time

Experience Level

Entry-level
Career growth

Education Level

High School Diploma or equivalent
2 year degree or non-traditional education through training program completion, certification

Salary/Compensations

$16.00 - $23.90

Benefits

Competitive pay
Formal training
Performance incentives
Paid vacation and holidays
Competitive healthcare packages for full-time and part-time employees
401k plan
Medical, Dental and Vision – Starting day 1 for all our teammates
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Professional Development resources
Corporate Social Responsibility activities
Agility and work/life effectiveness
Supportive and engaging onboarding experience
Opportunity to develop and grow, through training and regular mentorship

About the Company

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
We are building a team as diverse as the world we serve.
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”.

Equal Opportunity

Bridgestone is proud to be an Equal Employment Opportunity employer.
It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.