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About the Role

You will support the delivery of a diverse portfolio of digital learning projects across Retail and Corporate, aiming for accessibility, creativity, and impact. This role is integral to transforming our digital learning ecosystem and driving engagement across the business. It requires a skilled digital learning professional with a drive to innovate, motivate change, and connect people through learning. This fixed-term role is specifically created to manage and deliver the L&D Digital Project Portfolio for 2026–2028.

Responsibilities

Coordinate and contribute to the delivery of strategic learning and development projects across all divisions and Corporate, as set out in the L&D Digital Project Portfolio, within the 18-month contract period.
Manage project scope including Regional and Global projects, such as Digital Learning Experience Transformation, Onboarding, AI learning & development, and Global compliance projects.
Ensure all project milestones are effectively identified, communicated, and met according to the portfolio schedule.
Collaborate with cross-functional teams to drive successful change management and adoption of new digital learning solutions.
Provide regular progress reports to key stakeholders.
Prepare comprehensive handover documentation and knowledge transfer plans for the completed project portfolio, commencing no later than three months before the contract end date.
Support in maintaining existing digital learning provision solely in support of project deliverables.
Maintain and develop CHANEL's catalogue of digital training content, including e-learning modules, webinars, and other digital resources.
Collaborate with subject matter experts to ensure training content remains accurate, relevant, and aligned with organisational goals.
Analyze training data to identify areas for improvement and adjust programmes accordingly.
Advise colleagues on digital learning resources, tools, and best practice.
Support and guide trainers across the business, ensuring they have the skills and resources to deliver effective, impactful digital training.
Foster a culture of continuous learning and development within the organisation.

Requirements

Demonstrable experience in digital learning project management within a corporate environment.
Proven track record of delivering complex, multi-workstream projects to fixed deadlines.
Strong experience in digital content design and development, with a portfolio that reflects high-quality, engaging learning solutions.
Solid data analysis skills and the ability to use insight to inform decisions.
Familiarity with learning management systems, digital onboarding processes, and emerging learning technologies including AI.
Strong project management capability, with the ability to handle multiple workstreams at different stages simultaneously.
Excellent interpersonal and communication skills and the ability to work effectively with stakeholders at all levels.
A passion for learning and development, with a strong grasp of current trends and best practices in digital training.
A collaborative, agile, proactive mindset — highly organised and self-motivated, comfortable working autonomously.

Skills

Digital learning project management
Digital content design and development
Data analysis
Learning management systems
Digital onboarding processes
Emerging learning technologies
AI
Project management
Interpersonal skills
Communication skills
Stakeholder management
Digital training best practices

Location

London

Work Type

Fixed-Term Contract
Full-Time

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Multiple Platforms to support across Wellbeing
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
The uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working.
We require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, Promoting the autonomy of women.

Equal Opportunity

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.