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About the Role

Ofcom is the UK's communications regulator, shaping the future of how we connect. The Online Safety Group implements and oversees the Online Safety Act 2023, ensuring citizens have a safer life online. This role supports policy delivery, compliance initiatives, and cross-cutting projects within the Group.

Responsibilities

• Lead the day-to-day management, delivery and development of online safety projects and priority initiatives.
• Provide proactive support to the project team in coordination and delivery of milestones, ensuring standards and deadlines are met.
• Facilitate and assist detailed planning for all workstreams, creating realistic resourcing plans, and identifying critical dependencies.
• Make honest assessments of progress and identify where intervention is needed.
• Challenge workstreams to find opportunities to accelerate progress, deliver early benefits, and mitigate risks.
• Lead regular check-ins with workstreams to surface and resolve key issues/ blockers and creating a sense of urgency, clarity and common cause.
• Create a safe environment for colleagues to call out if they aren’t getting what they need to progress and ensure teams understand the plan and the impact if their activity slips.
• Clearly identify and track milestones reported to key stakeholders and Senior Management, managing issues and risks as they occur including escalating when appropriate.
• Ensures team understand their role, tasks and the outputs required, including governance steps, monitoring their progress and holding them to account on delivery.
• Overseeing the work of junior policy colleagues on their workstream/project/programme area, taking account of their development needs and providing appropriate support and feedback.
• Coordinating and ensuring the effective provision of project management support to the project team.
• Work effectively and collaboratively with all teams and other cross-functional colleagues, flexing across different areas as priorities and resourcing needs evolve.

Requirements

• Previous project management experience, within a regulatory, compliance, policy, public sector or similarly complex environment.
• Experience in planning and coordinating projects, managing risks and dependencies, engaging stakeholders, preparing project documentation, and supporting effective governance and decision-making.
• A practical understanding of project management tools and methodologies.
• Proficiency in MS Word, Excel, PowerPoint, and other Microsoft 365 products.
• Identify and solve complex issues, using evidence-based methods to gather insights and develop well-founded solutions.
• Grasp the bigger picture, foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives.
• Organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress.
• Remain flexible in the face of change, anticipating and adjusting to shifts.
• Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.
• Build and nurture positive relationships with people inside and outside the organisation.

Skills

• Project Management
• Risk Management
• Stakeholder Engagement
• Governance
• MS Word
• MS Excel
• MS PowerPoint
• Microsoft 365

Location

• UK

Work Type

• Permanent
• Flexible working arrangements available

Experience Level

• Senior Associate

Benefits

• Rewards, Benefits and Wellbeing information available on careers page.

About the Company

• Ofcom is the UK’s communications regulator, delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.
• Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices.
• We’re also taking on the challenge of making the online world a safer place.
• We need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
• The Online Safety Group’s purpose is to ensure UK citizens have a safer life online by implementing and overseeing the requirements under the Online Safety Act 2023.
• The Group is responsible for delivering online safety policy, supervising online services, and building technical expertise to meet the regime’s aims.

Equal Opportunity

• At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.
• We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives.
• That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities.
• We value socio‑economic diversity, life experience and neurodiversity too.
• Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.
• As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role.
• Whoever you are, whatever your story, you belong at Ofcom.