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About the Role

In this varied position, you will be a passionate host, taking care of our guests in the restaurant, at the bar, and at events and banquets. With your friendly demeanor, service orientation, and commitment, you will significantly contribute to our guests feeling completely at ease.

Responsibilities

• Heartfelt and professional care of our guests in the restaurant, at the bar, and at banquets and events.
• Serving food and beverages in compliance with our quality standards.
• Preparation, setup, and support of conferences, conventions, and events.
• Advising our guests on food and beverage selection and actively selling our offers.
• Ensuring smooth service operations in all F&B areas.
• Preparation and follow-up of service areas, including mise en place.
• Responsible handling of cash register systems and settlements.
• Adherence to hygiene, safety, and service standards according to HACCP.
• Close cooperation with the kitchen, service, and event teams.
• Contributing to the creation of special guest experiences through attentive and personal service.

Requirements

• Ideally, initial professional experience in the hotel, gastronomy, restaurant, bar, or event service industry.
• A warm host personality with a passion for interacting with guests.
• Friendly, well-groomed, and professional appearance.
• Strong service and quality orientation.
• Team spirit, reliability, and sense of responsibility.
• Independent and structured way of working.
• Good German language skills and basic English language skills.
• Flexibility and willingness to work shifts, weekends, and holidays.
• Motivation, commitment, and passion for the hotel industry.
• We also welcome career changers with service experience.
• We look forward to meeting personalities who are passionate hosts and want to create special guest experiences with us.

Skills

• Service orientation
• Quality orientation
• Team spirit
• Reliability
• Responsibility
• Independent work
• Structured work
• German language skills
• English language skills
• Flexibility
• Shift work
• Weekend work
• Holiday work
• Motivation
• Engagement
• Passion for hospitality

Location

• Berlin, Germany

Work Type

• Full-time

Experience Level

• Entry-level
• Experienced

Salary/Compensations

• EUR 3027 - EUR 3180 - monthly

Benefits

• Permanent employment contract
• Predictable working hours
• 13 salaries
• Holiday bonus
• Additional 50.00 EUR/month for public transport or internet
• Up to 6% annual bonus (voluntary bonus)
• 30 days of vacation per year
• Free parking card for the underground garage
• Employee events (Christmas party, team-building events, kick-off, running events)
• Regular feedback
• Development opportunities through the company's own LEARNING FOR ALL platform
• Possible participation in face-to-face training & development workshops
• HEARTIST employee card with discounts in 5,000 Accor Hotels worldwide and with numerous partners
• Discounts for family and friends via our FAMILY AND FRIENDS platform
• Top offers & discounts from over 1,500 well-known providers via the ACCOR APP (Corporate Benefits)
• Discounts on food and beverages in all restaurants of the ACCOR chain
• Occupational health care
• Free uniform and cleaning
• Affordable & delicious employee meals

About the Company

• Welcome to Mercure Hotel Berlin City – your new place of work!
• Located in the heart of the capital, the Mercure Hotel Berlin City offers the ideal combination of a central location and a relaxed atmosphere.
• Our 246 modern rooms, inspired by the nearby Museum of Natural History, offer urban comfort for business and city travelers.
• In addition to free Wi-Fi, a stylish restaurant, a bar, and 5 top-equipped meeting rooms, our 4-star hotel impresses with personal service, cultural proximity – and real Berlin hospitality.
• Just 10 minutes from the main train station and within walking distance of museums, shops, and trendy restaurants, the Mercure Hotel Berlin City is the perfect place for guests – and the right workplace for dedicated professionals.