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About the Role

The Sales Associate is responsible for generating sales by providing customers with an exceptional shopping experience, maximizing sales through efficient, friendly, and knowledgeable service, and ensuring the store is neat, clean, and well-presented. The role involves modeling company values and customer-first behaviors to create a positive customer experience.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive brand loyalty by being knowledgeable about all loyalty programs and informing customers.
• Leverage company tools and technology to provide product knowledge, enhance customer engagement, and maximize sales.
• Support fellow employees by sharing knowledge, helping with tasks, and assisting in customer interactions.
• Outfit customers by suggesting key looks and incorporating trends and promotions based on individual style.
• Promote brand awareness and growth by introducing customers to additional brand channels.
• Perform register sales transactions accurately and efficiently, adhering to cash control procedures and customer service guidelines.
• Ensure returned merchandise is restocked correctly and damaged/defective merchandise is properly labeled and placed appropriately.
• Maintain company brand standards for a neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom.
• Execute efficient merchandise handling, including shipment processing, floorsets, markdown optimization, and replenishment systems, while maintaining backroom SOPs.
• Proactively resolve customer concerns in accordance with company policy, prioritizing customer satisfaction and partnering with leadership on escalated issues.
• Understand and adhere to all company policies and procedures.

Requirements

• Previous retail experience preferred.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take appropriate action.
• Able to stand and move for extended periods, reach, bend, and stoop to handle products.
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to handle multiple tasks in a fast-paced, deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Location

• United States

Work Type

• Full-time
• Part-time

Salary/Compensations

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.

Benefits

• Subject to eligibility requirements, associates may be eligible to receive paid sick leave.
• AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification, and years of service.

About the Company

• Todd Snyder is an American menswear brand based in New York City, redefining modern American style by blending heritage craftsmanship with a timely aesthetic.
• The company ships worldwide through its website and operates 14 stores in the United States, recognized as innovative retail and lifestyle hubs.
• Todd Snyder believes in the enduring importance of dressing well and cultivating personal style.

Equal Opportunity

• Todd Snyder is an Equal Opportunity Employer committed to complying with all federal, state, and local EEO laws.
• Todd Snyder prohibits discrimination based on race, color, religion, creed, alienage, citizenship status, sex, national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic violence victim status, genetic information, military or veteran status, or any other characteristic protected by law.
• This policy applies to all Todd Snyder activities, including recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline, and discharge.
• Todd Snyder provides reasonable accommodation of religion and disability in accordance with applicable law.