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About the Role
This role involves processing passengers and their baggage, verifying documentation, assisting passengers with special needs or disruptions, and ensuring compliance with health, safety, security, and procedural requirements. The role also includes managing departure boarding control and coordinating passenger movement to and from aircraft.
Responsibilities
- Ensure passengers and their baggage are processed for the correct flight according to procedures.
- Verify the validity of passenger documentation regarding immigration and security.
- Assist disrupted passengers as instructed and per carrier procedures.
- Attend to passengers requiring special assistance due to age or physical condition.
- Comply with all SHP health and safety and security requirements.
- Comply with internal procedures as instructed by Manager.
- Comply with external procedures as instructed by Airlines and CAA.
- Complete any tasks required by the Duty Manager.
- Supervise and carry out departure boarding control and safe co-ordination of passengers.
- Accurately control the boarding process to confirm passenger numbers on board.
- Deal with passengers in a positive and friendly manner at all times.
- Conform to the Company’s grooming regulations at all times.
- Other duties will be assigned from time to time.
- Be fully flexible and available to work rostered shifts in line with operational demand.
Requirements
- Customer Service experience
- Ability to work well under pressure.
- Good Organisational and Interpersonal Skills.
- Ability to work rostered shifts and to be flexible in the event of disruptions.
- The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager
- A good record for punctuality and time keeping.
Location
- London City Airport
Work Type
- Full-time
Salary/Compensations
- £14.12 per hour